Terms of Use
Terms of Use of the CRUPOL® Platform
1. Introduction and General Provisions
1.1 Parties and the platform operator 1.1.1. This User Agreement (hereinafter referred to as the “Agreement”) governs the relationship between:
"CRUPOL TECHNOLOGIES" Limited Liability Company(hereinafter referred to as the “Operator”, “CRUPOL” or “Platform”), registered in accordance with the legislation of the Republic of Moldova,
IDNO: 1024600013166
Date of registration:28.02.2024
Legal address:Chisinau municipality, sec. Center, 47 Alecsandri Vasile str., Republic of Moldova
Organizational and legal form:Limited Liability Company (SRL)
Website: www.crupol.md
Email for communication:[email protected]
individuals and/or legal entities who use the Platform as lessors (“Hosts”) or lessees (“Guests”, “Tenants”), as well as other registered users (hereinafter collectively referred to as “Users”).
1.2. Purpose and scope of the agreement
1.2.1. This Agreement is a public offer posted on the CRUPOL Platform and is governed by the legislation of the Republic of Moldova, includingLaw No. 284/2004 "On Electronic Commerce"
1.2.2. The Agreement defines the terms of access to and use of the CRUPOL Platform, including the website, mobile applications, and any related services..
1.2.3. The Agreement applies to all actions of Users related to booking, renting vehicles, using additional services and interacting with other Users. 1.2.4. Individual rules provided for by local laws may apply to specific jurisdictions, which are reflected in the appendices to this Agreement.
1.3. The role of CRUPOL as an intermediary (aggregator) 1.3.1 CRUPOL is not a lessor, agent, insurer or representative of any of the parties. 1.3.2. The Platform provides a technical and information infrastructure that allows Users to enter into vehicle rental agreements with each other. 1.3.3. CRUPOL is limited to the function of an intermediary/aggregator and is not responsible for the fulfillment of obligations by Users under rental agreements.
1.4. Automatic generation of contracts (Host–Guest; Host–Platform) 1.4.1. When confirming a booking, two legal documents are automatically generated: a) a lease agreement between the Host and the Guest; b) an agreement for the provision of intermediary services between the Host and CRUPOL. 1.4.2. The texts of such agreements are considered an integral part of this Agreement and are published in the relevant Appendices. 1.4.3. The conclusion of the specified agreements takes place in a simplified form through the electronic actions of the User (booking, confirmation, payment).
1.5. Adherence to the terms (acceptance) 1.5.1. Registration of an account and/or use of the Platform means the User’s full and unconditional consent to the terms of this Agreement. 1.5.2. Disagreement with the terms of the Agreement excludes the possibility of using the Platform.
1.6. Electronic signature and legal force of electronic actions 1.6.1. All actions of the User on the Platform (registration, booking, rental confirmation, entering the PIN code when transferring and returning the vehicle, clicking the “I agree” button, making a payment) are recognized as equivalent to a handwritten signature and have the legal force of a simple electronic signature in accordance withLaw of the Republic of Moldova No. 91/2014 “On Electronic Signature and Electronic Document». 1.6.2. Such actions give rise to legally binding rights and obligations for the User.
1.7. Priority of versions and language of agreement 1.7.1 This Agreement is drawn up in Romanian. 1.7.2. Translations into other languages are for informational purposes only. In case of discrepancies between versions, the Romanian version shall prevail. 1.7.3. The current version of the Agreement is always published on the CRUPOL website (https://crupol.md).
1.8 Related Documents and Policies 1.8.1 This Agreement applies in conjunction with other CRUPOL documents, including: – Privacy and personal data protection policy; – Cookie and local storage policy; – Verification and KYC policy; – Cancellation and refund policy; – Table of fines and fees (Appendix). 1.8.2. All listed documents are an integral part of this Agreement.
2. Terms and definitions
For the purposes of this Agreement, the following terms shall have the following meaning:
2.1. CRUPOL Platform (hereinafter referred to as “CRUPOL”, “Platform”)— the totality of the website https://crupol.md, mobile applications and related services owned and operated by CRUPOL TECHNOLOGIES S.R.L., enabling interaction between Users for short-term rental of vehicles.
2.2. User— any individual or legal entity registered on the Platform and using its functionality.
2.3. Host (lessor)— A User who has placed a vehicle on the Platform for the purpose of renting it out through CRUPOL.
2.4. Guest (tenant)— A User who has made a reservation and rents a vehicle from the Host via the Platform. The terms "Guest", "Renter" and "Tenant" are used as synonyms in this Agreement.
2.5. Additional driver— the person in whose name permission has been issued from the Host and/or the lessee to drive the vehicle during the rental period.
2.6. Rent— a vehicle rental agreement concluded between the Host and the Guest (Tenant) via the Platform upon confirmation of the booking.
2.7. Agreement on intermediary services— an agreement between the Host and CRUPOL, formed simultaneously with the lease, the subject of which is the provision of intermediary and technical services by the Platform.
2.8. Reservation— an agreement between the Host and the Guest, confirmed through the Platform, on the provision of a vehicle for rent.
2.9. Listing— a description of the vehicle created by the Host on the Platform (including photographs, price, conditions, restrictions and rules).
2.10. Vehicle (V)— a car or other mechanical transport placed by the Host on the Platform for rent, with valid registration documents and permitted for operation.
2.11. Rental period— the period of time from the moment of confirmation of the transfer of the vehicle (check-in) to the moment of confirmation of the return (check-out), determined by the parties through the Platform.
2.12. Deposit— an amount set by the Host that must be pre-blocked or paid by the Guest to ensure the fulfillment of rental obligations.
2.13. Acceptance certificate (Check-in / Check-out)— a document (in electronic or paper form) drawn up at the beginning and end of a lease, recording the technical condition of the vehicle, mileage, fuel level, and presence of damage.
2.14. Confirmation PIN code— a unique code generated by the Platform and entered by Users upon transfer and return of the vehicle; confirms the fact of rental and has the legal force of a simple electronic signature.
2.15. Platform Commission— CRUPOL remuneration, retained from each lease for providing access to the Platform and intermediary services.
2.16. Tariffs and fees— monetary amounts established by CRUPOL or the Host in accordance with this Agreement (rental cost, deposit, administrative fees, fines and other payments).
2.17. Administrative fees— fixed amounts retained by CRUPOL for processing violations, traffic fines, refunds, chargebacks and other administrative actions, the list of which is specified in the Table of Fines and Fees (Appendix).
2.18. No-show— a situation in which the Guest fails to show up to receive the vehicle at the agreed time without prior cancellation of the booking through the Platform.
2.19. User Content— photos, videos, texts, reviews, ratings, descriptions of vehicles and other materials posted by Users on the Platform.
2.20. Personal account— an individual User interface on the Platform, providing access to account management, listings, bookings, payments and settings.
2.21. Verification (KYC/AML-procedure)— the process of verifying the User’s identity, driver’s license, vehicle documents and other data, carried out by the Platform independently or through authorized partners.
2.22. Force majeure— circumstances that exclude the liability of the parties (natural disasters, wars, strikes, restrictions of government bodies, etc.), determined by the legislation of the Republic of Moldova.
2.23. CRUPOL Policies— internal rules and documents governing individual aspects of the use of the Platform (Privacy Policy, Cancellation and Refund Policy, Table of Fines and Fees, etc.), which are an integral part of this Agreement.
3. Applicability and changes to conditions
3.1. Procedure for making changes 3.1.1. CRUPOL reserves the right to unilaterally change, supplement or revise this Agreement, as well as related policies and appendices. 3.1.2. Changes come into force from the moment of their publication on the official CRUPOL website (https://crupol.md), unless otherwise expressly stated in the text of the amendments. 3.1.3. The introduction of changes does not require prior approval from Users and does not create an obligation for CRUPOL to send individual notifications, except in cases expressly provided for by the legislation of the Republic of Moldova.
3.2. Notifications of changes 3.2.1. The Platform has the right to inform Users about the changes made by means of: – publication of the updated version on the website; – push notifications or messages in your Personal Account; – mailings to the e-mail specified during registration. 3.2.2. Failure to read the notification does not release the User from the obligation to comply with the updated terms.
3.3. Effect of changes on new and existing bookings 3.3.1. For new bookings, the terms of the Agreement in effect at the time of booking shall apply. 3.3.2. For current (already confirmed) bookings, the conditions valid on the date of confirmation of such booking shall continue to apply, unless otherwise expressly provided by law or mandatory regulations of state bodies. 3.3.3. In the event of changes in legislation or mandatory regulations, the new requirements also apply to current bookings.
3.4. Document versioning 3.4.1. Each version of the Agreement has its own publication date and version number, indicated at the end of the document. 3.4.2. CRUPOL maintains an archive of versions of the Agreement and related documents, available to Users upon request. 3.4.3. In the event of a dispute, the version of the Agreement that was in effect at the time the relevant booking was made shall apply.
4. Registration and access to the account
4.1. Creating an account 4.1.1. To use the Platform, the User is required to create a personal account, providing reliable and up-to-date data. 4.1.2. Registration can be carried out: – by filling out an electronic form on the website or in the CRUPOL mobile application; – or through third-party authorization services (Google, Facebook, Apple ID, etc.), if such an option is provided by the Platform. 4.1.3. When registering through third-party services, the User confirms consent to the transfer of basic profile data (name, email, profile photo, etc.) to CRUPOL to the extent provided for in the privacy policies of such services. 4.1.4. Regardless of the chosen registration method, the User is obliged to ensure that the provided data is up-to-date and true.
4.2. Requirements for Users (minimum age, legal capacity) 4.2.1. Only persons who have reached the age of 18 and have full legal capacity in accordance with the legislation of the Republic of Moldova are allowed to register. 4.2.2. Persons who have not reached the specified age or who have limited legal capacity do not have the right to use the Platform. 4.2.3. Legal entities have the right to use the Platform through authorized representatives.
4.3. Corporate accounts and authorized persons 4.3.1. Legal entities can register corporate accounts to place vehicles for rent. 4.3.2. Only authorized representatives appointed on the basis of a power of attorney or internal acts may perform actions on the Platform on behalf of a legal entity. 4.3.3. All actions of the authorized person are equivalent to the actions of a legal entity.
4.4 Account Security and Authentication 4.4.1. The User is obliged to ensure the safety of the login, password and other means of authentication. 4.4.2. CRUPOL has the right to use two-factor authentication and other security mechanisms. 4.4.3. All actions performed using the User’s account are considered to be the actions of the User himself.
4.5. Prohibition of account transfer and multiple accounts 4.5.1. Transferring the account to third parties without the written consent of CRUPOL is prohibited. 4.5.2. Creation of more than one account by one User without CRUPOL's permission is prohibited. 4.5.3. In the event that a transfer of an account or multiple accounts is detected, CRUPOL has the right to limit or delete such accounts without compensation.
4.6. Deactivation at the initiative of the User 4.6.1. The User has the right to stop using the Platform and delete the account through the Personal Account settings. 4.6.2. Deleting an account does not release the User from obligations that arose prior to deletion (making reservations, returning the vehicle, paying fines, compensating for damages).
4.7. Blocking/removal at the initiative of the Platform 4.7.1. CRUPOL has the right to suspend or delete the User’s account in the event of: – providing false information during registration; – violation of the terms of this Agreement or the Platform policies; – detection of signs of fraud, abuse, circumvention of the system or violation of the law. 4.7.2. CRUPOL is not obliged to notify the User in advance in cases where blocking is necessary to protect the Platform, other Users or in connection with legal requirements. 4.7.3. In case of blocking or deletion of an account, the User’s unfulfilled obligations remain in force and are subject to execution.
5. Verification and Compliance
5.1. KYC/personal identification 5.1.1. To access certain functions of the CRUPOL Platform, you may need to undergo a personal identification procedure (Know Your Customer, “KYC”). 5.1.2. Identification may include providing: – an identity document (passport or ID card); – current contact information; – if necessary, photographs (selfies) for verification. 5.1.3. CRUPOL has the right to conduct such checks independently or through authorized partners, but is not obligated to do so for each User.
5.2. Checking driving license and experience 5.2.1. To conclude a rental agreement as a Guest (Tenant), you may be required to provide a valid driver's license of the appropriate category. 5.2.2. The host has the right to independently establish minimum requirements for the driver’s experience and age. 5.2.3. CRUPOL has the right, but is not obliged, to check the authenticity of driving documents through government databases or third-party providers.
5.3. Checking vehicle documents and rights of disposal 5.3.1. To accommodate a vehicle, the Host must have the following available: – vehicle registration certificate; - a document confirming the right of ownership or a power of attorney for leasing; – a document confirming completion of mandatory technical inspection (if applicable). 5.3.2. CRUPOL may request copies of such documents, but is not obliged to check them in full. 5.3.3. The responsibility for the authenticity of the documents lies entirely with the Host.
5.4. AML/CFT and Sanctions Lists 5.4.1. In order to reduce risks, CRUPOL may apply procedures for checking Users against sanctions, judicial and other lists. 5.4.2. If signs of violations are detected, CRUPOL has the right to deny access to the service or suspend operations, as well as report suspicious actions to the competent authorities. 5.4.3. CRUPOL is not obliged to conduct AML/CFT checks for each User.
5.5 Risk profiles and additional checks 5.5.1. CRUPOL may use an internal risk scoring system, including automated analysis of User behavior. 5.5.2. Depending on the risk level, CRUPOL has the right to: – request additional documents; – restrict access to individual functions; - temporarily hold funds until verification is completed.
5.6. Storing and updating verification data 5.6.1. If the User is verified, the relevant data may be stored by CRUPOL in accordance with the legislation of the Republic of Moldova and the EU GDPR Regulation. 5.6.2. The storage period is determined by CRUPOL, but may not exceed the requirements of current legislation. 5.6.3. The User is obliged to update the provided data upon request (for example, when changing a document or address). 5.6.4. CRUPOL has the right to temporarily restrict access to the Platform until the inaccuracy or incompleteness of the data is corrected.
5.7. Right of refusal and access restriction 5.7.1. CRUPOL has the right to refuse registration, restrict access to the Platform or suspend operations in relation to the User if, based on the results of the check (or in the event of failure to provide data), there are risks of fraud, violation of the law, abuse or threat to the security of the Platform. 5.7.2. CRUPOL is not obliged to provide detailed reasons for refusal or restriction if disclosure of such information may damage the security system or violate legal requirements.
6. Roles and statuses of Users
6.1. Host (lessor) 6.1.1. The Host is the User who has placed a vehicle on the Platform for rent. 6.1.2. The Host is obliged to: – have the legal right to dispose of the vehicle (ownership or power of attorney); – ensure the vehicle is in good technical condition and has compulsory insurance (RCA/analogue); – provide reliable and up-to-date information about the vehicle, including photos and descriptions; – comply with the requirements of this Agreement and the legislation. 6.1.3. The Host is solely responsible for: – technical condition and safety of the vehicle; – the accuracy of the data and documents provided; – consequences associated with the use of the vehicle during the rental period.
6.2. Guest (tenant) 6.2.1. The Guest (renter, Tenant) is the User who has made a reservation and rents a vehicle from the Host through the Platform. 6.2.2. The Guest is obliged to: – have a valid driver’s license of the appropriate category (if he is a driver); – use the vehicle only for permitted purposes and within the rental conditions; – comply with traffic rules and laws of the country of use; – promptly return the vehicle in the condition agreed upon in the acceptance certificate. 6.2.3. The Guest is responsible for all actions committed during the rental period, including traffic violations, fines, damage to the vehicle and damage caused to third parties.
6.3. Additional Drivers 6.3.1. An additional driver is a person who has received consent from the Host and Guest to drive the vehicle during the rental period. 6.3.2. All requirements for a driver's license and experience also apply to additional drivers. 6.3.3. The Guest is jointly and severally liable for the actions of additional drivers, including violation of rules and damage caused. 6.3.4. The Host has the right to refuse admission of additional drivers or limit their number.
6.4 Professional/Commercial Hosts (Requirements) 6.4.1. A professional (commercial) Host is a User who systematically rents out vehicles on a permanent basis and/or in volumes that involve entrepreneurial activity. 6.4.2. Additional requirements may apply to professional Hosts, including: – registration as a legal entity or individual entrepreneur; – compliance with tax legislation and reporting; – availability of extended insurance and maintenance packages; – provision of additional documents and information upon request by CRUPOL. 6.4.3. CRUPOL has the right to limit or suspend the User’s activities if his/her activities are actually of a commercial nature, but he/she is not registered as a professional Host.
6.5. General Obligations of Users 6.5.1. Each User is obliged to: – comply with the terms and conditions of this Agreement and related CRUPOL policies; – treat other Users and CRUPOL representatives with respect; – not to perform actions aimed at bypassing the Platform (concluding transactions bypassing CRUPOL, unaccounted payments, etc.); – not to use the Platform for illegal purposes, including fraud, money laundering or other offense; – immediately inform CRUPOL of any irregularities, failures or suspicious activity related to the account or bookings. 6.5.2. Violation of general obligations may result in functionality restrictions, account blocking, or complete removal from the Platform without compensation.
7. Posting of vehicles and content
7.1. Requirements for vehicles and documents 7.1.1. In order to place a vehicle (hereinafter referred to as “VS”), the Host must have the legal right to dispose of it (ownership or power of attorney). 7.1.2. The host confirms that the vehicle has: – registration certificates; – current compulsory insurance (RCA/analogue); – current technical inspection (if required by law). 7.1.3. The host is responsible for the accuracy of the documents and their compliance with current legislation. 7.1.4. CRUPOL has the right to request copies of documents and suspend the publication of the listing until they are provided.
7.2. Listing parameters (price, deposit, mileage limit, restrictions) 7.2.1. When creating a listing, the Host must indicate: – rental cost; – deposit amount (if applicable); – mileage limit (if set); – the maximum permissible operating speed of the vehicle, established by the Host; – rules of use (for example, a ban on leaving the country, a ban on smoking, transporting animals, etc.); – main technical characteristics of the vehicle: • engine type (petrol, diesel, electric, hybrid, etc.); • fuel type and average consumption; • gearbox (manual, automatic, robotic, etc.); • number of seats; • availability of air conditioning, multimedia system, safety systems (ABS, ESP, airbags, etc.); • other functions or features that affect the use of the vehicle. 7.2.2. All specified parameters become part of the rental agreement between the Host and the Guest. 7.2.3. The host is responsible for the completeness and accuracy of the information provided.
7.3. Photo/video and description (requirements, originality) 7.3.1. The host is obliged to upload photographs or videos reflecting the actual condition of the vehicle. 7.3.2. Photos must be original and taken by the Host or with their consent. The use of stock or other people's images is prohibited, except in cases where such use is expressly permitted by CRUPOL by individual agreement. 7.3.3. It is prohibited to mislead the Guest in the description of the vehicle (for example, indicate an incorrect year of manufacture or configuration). 7.3.4. CRUPOL has the right to establish technical requirements for the quality of photos and texts (for example, minimum resolution, absence of logos and watermarks).
7.4. Prohibited Content and Misleading Information 7.4.1. It is prohibited to publish: – photos or descriptions that do not correspond to reality; – images with advertisements, logos, inscriptions, filters, as well as any contact information (including telephone numbers, email addresses, links, QR codes, messengers or other means of communication outside the Platform); – content containing obscene language, insults or discriminatory elements. 7.4.2. Any content that violates the law or the terms of the Agreement may be removed without notice to the User.
7.5. Moderation, hiding, deleting listings 7.5.1. CRUPOL has the right, at its sole discretion, to check, hide or delete listings in the event of: – violation of the rules of this Agreement; – receipt of complaints from other Users; – identifying discrepancies between information and reality. 7.5.2. Moderation can be carried out either manually or using automated algorithms. 7.5.3. Removing or hiding a listing does not relieve the Host from fulfilling obligations for already confirmed reservations.
7.6. Updating and keeping information up to date 7.6.1. The Host is obliged to promptly update information about the Vehicle, including its availability, price and rental conditions. 7.6.2. Posting outdated or false information may result in account restriction or deletion. 7.6.3. CRUPOL is not responsible for the Guest’s losses caused by inaccurate data provided by the Host.
8. Booking and concluding contracts
8.1 Request, confirmation, auto-acceptance 8.1.1. Booking is made exclusively through the CRUPOL Platform. 8.1.2. The guest sends a request for vehicle rental through the booking system. 8.1.3. The host is obliged to confirm or reject the request within the time period established by the system. 8.1.4. CRUPOL has the right to implement the function of automatic confirmation of booking (auto-acceptance) in order to optimize the process. 8.1.5. After the booking is confirmed, a rental agreement is formed between the Host and the Guest, as well as an agreement for intermediary services between the Host and the Platform (see Appendices).
8.2. Pre-authorization and deposit 8.2.1. When making a reservation, CRUPOL may pre-authorize funds on the Guest's card in the amount of the rent and/or deposit. 8.2.2. The deposit amount is set by the Host and indicated in the listing. 8.2.3. The deposit may be withheld and collected either through the Platform or directly by the Host in accordance with the rental rules. 8.2.4. The deposit is used to cover possible fines, damages, delays in return and other obligations of the Guest.
8.3. Electronic confirmation of booking conditions 8.3.1. Confirmation of the booking is carried out through electronic actions of the Guest and the Host in the CRUPOL system and has the legal force of a simple electronic signature. 8.3.2. The start of the rental is confirmed by entering the PIN code or other access code provided by the Platform. 8.3.3 Without confirmation via PIN code, the rental is considered invalid and the parties cannot refer to the booking as an executed contract.
8.4 No-show and cancellation before rental starts 8.4.1. If the Guest does not arrive at the vehicle pick-up location within 1 (one) hour after the agreed time and does not notify the Host and/or the Platform, this is considered a no-show. 8.4.2 In case of no-show the rental will be cancelled and funds may be retained in accordance with the cancellation policy and refund policy. 8.4.3. Cancellation of a booking before the start of the rental is possible at the initiative of the Guest or Host, in which case the rules for refunds and deductions set out in the section “Cancellation and changes to booking” apply.
8.5. Rebookings and Substitutions 8.5.1. Transfer of a booking (rebooking) is possible only by mutual agreement of the Host and the Guest through the functionality of the Platform. 8.5.2. Replacement of the vehicle is permitted only with the consent of both parties and recording of new conditions in the CRUPOL system. 8.5.3. CRUPOL has the right to refuse rebooking or replacement if it violates the Platform policy or creates a risk of abuse.
8.6. Clarification of lease terms 8.6.1. All individual agreements (fuel policy, travel abroad, cleaning rules, additional drivers and other conditions) must be reflected in the listing or recorded through the Platform. 8.6.2. Oral agreements not confirmed in the system have no legal force.
8.7. Mandatory use of the Platform for settlements 8.7.1. All rental payments (rent, deposit, additional fees) must be made through the Platform or in the manner provided in the Payments and Settlements section. 8.7.2. In some cases, payments in cash or through Host POS terminals are allowed, but only if such payments are recorded by the Platform and taken into account when calculating the commission.
8.8. The role of CRUPOL in booking disputes 8.8.1. CRUPOL has the right to provide log data, PIN confirmations and correspondence to resolve disputes. 8.8.2. Such data shall be recognized as admissible evidence in the settlement of disputes, including legal proceedings.
8.9. Cases of technical failure 8.9.1 If the booking does not take place due to a technical reason (payment system failure, server error, etc.), it is considered invalid. 8.9.2. In this case, the Guest will receive a refund and the Host will not be held liable for the cancellation.
8.10. Booking conflict 8.10.1. If, as a result of an error or a glitch, the system has confirmed two bookings for one car, the first confirmed booking has priority. 8.10.2. The second booking is cancelled and the Guest is refunded.
8.11. Photographic recording before the start and upon completion of the lease 8.11.1. CRUPOL recommends that the Host and Guest take photographs of the condition of the vehicle (exterior, mileage, fuel level, interior) before the start and after the end of the rental. 8.11.2. Such materials may be used by the parties to resolve disputes, however, CRUPOL is not obligated to accept or evaluate the provided photo and video data as final evidence in resolving conflicts. 8.11.3. Responsibility for the authenticity and reliability of photo and video materials lies solely with the rental parties.
9. Host-Guest Lease Agreement
9.1 Subject, term, territory 9.1.1. Under the lease agreement, the Host (lessor) transfers, and the Guest (lessee, Tenant) accepts for temporary use, the vehicle specified in the listing. 9.1.2. The contract is concluded for the period specified in the booking and is valid within the territory established by the Host (for example, within the Republic of Moldova or with permission to travel abroad). 9.1.3. In case of lease extension, the term may be changed by agreement of the parties through the Platform.
9.2. Mileage Limit and Fuel Policy 9.2.1. The host has the right to set a mileage limit, which is indicated in the listing. 9.2.2. Mileage in excess of the limit is paid by the Guest at the rate specified in the rental conditions. 9.2.3. Fuel policy (full tank, return with the same level, etc.) is determined by the Host and indicated in the listing.
9.3. Additional options and accessories 9.3.1. By agreement of the parties, child seats, luggage boxes, GPS navigators and other accessories may be provided. 9.3.2. The cost and conditions of use of additional options are fixed in the rental agreement or listing.
9.4. Terms of Use and Prohibitions 9.4.1. The Guest is obliged to use the vehicle in accordance with its intended purpose and comply with traffic rules. 9.4.2. It is prohibited: – transfer the vehicle to third parties without the consent of the Host; – use the vehicle for racing, towing, off-roading and other purposes not provided for in the contract; – violate the conditions specified in the listing (smoking, transporting animals, traveling abroad, etc.).
9.5. Liability of the Parties under the Lease Agreement 9.5.1. The host is responsible for the technical condition and legality of the operation of the vehicle. 9.5.2. The Guest is responsible for the safety of the Vehicle, compensation for damage, payment of fines and compensation for expenses associated with the use of the Vehicle. 9.5.3. Both parties are required to execute an acceptance certificate at the beginning and end of the lease.
9.6. Termination of lease and consequences of delay 9.6.1. The vehicle is returned within the timeframe and in the condition recorded in the acceptance certificate. 9.6.2. If the return is late, an additional fee will be charged and penalties may apply as per the section “Fines, Fees and Compensation”. 9.6.3. If return is not possible (theft, confiscation, accident), the Guest is obliged to immediately notify the Host and the competent authorities.
9.7. Status and form of the lease agreement 9.7.1. The lease agreement between the Host and the Guest is concluded in electronic form through the Platform and has legal force. 9.7.2. The framework agreement is usedlease agreement template offered by CRUPOL Platform(see Appendix). 9.7.3. The template agreement is generated automatically by means of the Platform. Technical errors or discrepancies are possible during its generation. In the event of detection of such errors, Users are obliged to immediately notify CRUPOL about this so that corrections can be made. 9.7.4. If Users have not reported technical errors before the start of the rental, the agreement is considered accepted in the published version, and discrepancies are not accepted as grounds for dispute. 9.7.5. By agreement between the Host and CRUPOL, a different agreement text may be used if required for specific rental conditions or within the framework of corporate/professional use. 9.7.6. The parties are obliged to familiarize themselves with the text of the agreement before the start of the lease. 9.7.7. Continued use of the Platform and confirmation of booking shall be deemed acceptance of the terms of the rental agreement.
9.8 Prevalence of the lease agreement 9.8.1 In the event of a conflict between the terms and conditions specified in the listing and the provisions of the template lease agreement, the text of the lease agreement shall prevail. 9.8.2. Additional conditions agreed upon by the parties in the listing (e.g. fuel policy or mileage limit) are valid only to the extent that they do not conflict with the lease agreement and the legislation of the Republic of Moldova.
10. Host-Platform Agency Services Agreement
10.1. Subject and scope of services 10.1.1. For each confirmed booking, the CRUPOL Platform automatically generates a separate brokerage services agreement between the Host and CRUPOL. 10.1.2. The Agreement applies exclusively to the specific lease specified in the system and terminates upon fulfillment of all obligations under the given lease. 10.1.3. The subject of the agreement is the provision by CRUPOL of intermediary services, including: – providing a technical platform for concluding a lease agreement between the Host and the Guest; – receiving and processing payments from the Guest; – withholding of the CRUPOL commission and other established fees; – transfer of the remaining amount to the Host; – information and technical support for booking.
10.2. Commission and billing 10.2.1. For the provision of services, CRUPOL retains a commission from each transaction. 10.2.2. The commission amount is specified in the automatically generated brokerage services agreement and may depend on the Host category or rental conditions. 10.2.3. The commission may be expressed as a percentage, a fixed amount, or a combination of both.
10.3. Procedure for deductions and deductions 10.3.1. When making a payment from the Guest, CRUPOL withholds a commission and other fees stipulated by the Platform rules or the rental agreement. 10.3.2. The following may be withheld from the amounts payable to the Host: – administrative fees; – amounts for chargebacks or refunds; – the amount of deposits used to cover the damage. 10.3.3. In case of a negative balance of the Host, CRUPOL has the right to offset it against future payments or demand separate compensation.
10.4 Limitation of Platform Liability 10.4.1. CRUPOL is not responsible for the actions or inactions of the Host and/or Guest, for the technical condition of the vehicle and the execution of the rental agreement. 10.4.2. CRUPOL's liability is limited to the amount of commission deducted for a specific booking. 10.4.3. CRUPOL is not a tax agent for the Host and is not responsible for its tax obligations.
10.5. Term, termination, consequences 10.5.1. The agency agreement shall come into effect from the moment of confirmation of the booking and shall cease to be effective upon completion of the rental and fulfillment of all obligations under it (payments, deductions, deposits, returns). 10.5.2. The host has the right to refuse to use CRUPOL only by cancelling the booking before it starts. After the rental is confirmed, the brokerage service agreement is considered concluded and is subject to execution. 10.5.3. CRUPOL has the right to unilaterally terminate the brokerage services agreement if: - signs of fraud or violations on the part of the Host have been identified; – payments or transactions are considered illegal or suspicious; – the execution of the contract violates the law.
10.6. Automatic generation of the contract and technical errors 10.6.1. The brokerage services agreement is generated by the Platform automatically upon each booking. 10.6.2. Technical errors or discrepancies may occur when generating the contract. The User is obliged to report any errors found to CRUPOL before the rental begins. 10.6.3. In the absence of notification, the agreement is considered concluded in the generated version, and any discrepancies will not be accepted as an argument in a dispute.
11. Transfer and return of the vehicle
11.1. Check-in: inspection, photo recording, acceptance certificate 11.1.1. The vehicle is handed over at the agreed time and place specified in the booking. 11.1.2. Before the transfer, the parties are obliged to conduct a joint inspection of the vehicle, check its technical condition, mileage, fuel level and record visible defects. 11.1.3. The results of the inspection are recorded inacceptance certificate, which is an integral part of the Host-Guest lease agreement. 11.1.4. The acceptance certificate must be completed and signed by the parties (in paper or electronic form, including confirmation via the Platform PIN code). 11.1.5. If the acceptance certificate is not filled in, the lease agreement is considered improperly executed and has no legal force. CRUPOL is not responsible for disputes and consequences arising from the absence of a completed certificate.
11.2. Access to the vehicle (key/remote access) 11.2.1. Access to the car is provided to the Guest at the start of the rental by handing over the keys personally from the Host or via remote technologies (smart locks, telematics, etc.), if such are provided. 11.2.2. The transfer of access is recorded in the CRUPOL system using a PIN code.
11.3. Check-out: inspection, photo recording, return act 11.3.1. The vehicle is returned at the agreed time and place specified in the booking. 11.3.2. The parties are obliged to jointly inspect the vehicle, check the mileage, fuel level and technical condition. 11.3.3. The results of the inspection are recorded inreturn certificate (acceptance certificate upon completion of the lease). 11.3.4. Confirmation of return is carried out via PIN code in the CRUPOL system. 11.3.5. In the absence of a return certificate, the lease is considered not to have been properly executed. CRUPOL is not responsible for disputes between the parties in such cases.
11.4. Mismatches and damage recording 11.4.1. If damage, mileage discrepancies, fuel level discrepancies or other discrepancies are found upon return of the vehicle, they must be recorded in the return certificate. 11.4.2. The parties have the right to use photo and video materials as additional evidence, however, CRUPOL is not obliged to accept them as final confirmation in the event of a dispute. 11.4.3. The parties to the rental are responsible for the accuracy of the photo and video materials.
11.5. No Return/Evacuation 11.5.1. If the return of the vehicle is impossible (accident, technical breakdown, evacuation by authorities, etc.), the Guest is obliged to immediately notify the Host and CRUPOL. 11.5.2. In such cases, the lease is considered completed at the moment of actual termination of use of the vehicle, and further settlement is carried out between the Host and the Guest in accordance with their agreement and the law. 11.5.3. CRUPOL does not participate in the evacuation, repair or return of the vehicle and is not responsible for the costs associated with the impossibility of return.
11.6. Storage of acts 11.6.1. The host is obliged to keep the acceptance certificates and return certificates (paper or electronic) for at least 6 months after the end of the lease. 11.6.2. At the request of CRUPOL or the competent authorities, the Host is obliged to provide copies of documents to confirm the terms of the lease. 11.6.3. Failure to provide documents upon request may be considered a violation of the terms of the Agreement and may result in sanctions from CRUPOL.
12. Operation of the vehicle
12.1. Compliance with traffic rules and local regulations 12.1.1. The Guest is obliged to comply with traffic rules and other regulations in force in the territory where the vehicle is used. 12.1.2. Violations of traffic rules and other offenses committed during the rental are entirely the responsibility of the Guest or the actual driver. 12.1.3. CRUPOL is not responsible for fines, vehicle detentions or other consequences caused by violation of the rules.
12.2. Prohibited exploitation scenarios 12.2.1. It is strictly prohibited to use the vehicle for: – participation in racing, drifting or other competitions; – towing trailers or other vehicles (unless expressly permitted by the Host); – operation outside public roads (off-road), except in cases where this is specifically agreed; - training driving, passing exams, driving lessons; - transportation of passengers or cargo for commercial purposes without the written consent of the Host. 12.2.2. Failure to comply with these terms and conditions may result in immediate termination of the lease and forfeiture of the deposit.
12.3. Smoking, animals, cleaning 12.3.1. Policies regarding smoking, transportation of animals and cleaning requirements are determined by the Host and indicated in the listing. 12.3.2. The Guest is obliged to return the vehicle in a condition corresponding to that recorded in the acceptance certificate. 12.3.3. In case of smell of tobacco, traces of animals, garbage or other contamination, the Host has the right to withhold part of the deposit or make a claim for compensation for cleaning costs. 12.3.4. CRUPOL is not responsible for the maintenance and sanitary condition of the salon, this is regulated by the Host-Guest agreement.
12.4. Toll roads, parking, fines 12.4.1. All costs for paying for toll roads, parking and other related fees are borne by the Guest. 12.4.2. Fines issued during the rental period are paid by the Guest or the person driving the vehicle. 12.4.3. If the Host receives a fine after the rental, he has the right to demand reimbursement of expenses from the Guest.
12.5. Geofences and travel abroad 12.5.1. The Host has the right to limit the territory of use of the TS (for example, only within the Republic of Moldova or a specific region). 12.5.2. The condition of travel abroad must be clearly reflected in the listing and agreed upon by the parties. 12.5.3. Violation of these conditions shall be considered a material breach of the lease agreement.
12.6. Personal belongings in the cabin and CRUPOL disclaimer 12.6.1. CRUPOL is not responsible for the safety of personal belongings left by the Guest or Host in the vehicle. 12.6.2. In case of loss, theft or damage to personal belongings, the dispute is settled exclusively between the Host and the Guest. 12.6.3. It is recommended to record the fact of transfer/return of personal belongings in the acceptance certificate, if such issues are raised by the parties.
12.7. Unauthorized Use and Sublease 12.7.1. The Guest has no right to transfer control of the Vehicle to third parties, except in cases where such persons have been specified as additional drivers and approved by the Host. 12.7.2. Subleasing of a vehicle is strictly prohibited. 12.7.3. Any use of the Vehicle by anyone other than the Guest or an unauthorized person is considered a breach of the rental conditions and may result in forfeiture of the deposit and a claim for damages. 12.7.4. CRUPOL is not responsible for the consequences of unauthorized use, but has the right to apply sanctions to the offender's account.
13. Telematics and remote functions
13.1 GPS tracking 13.1.1. The Host has the right to install GPS trackers or other tracking devices in the vehicle to monitor its location and ensure compliance with the rental conditions. 13.1.2. The Guest, by accepting the rental terms, confirms his/her consent to the possible use of GPS tracking. 13.1.3. CRUPOL is not responsible for the correct operation of GPS devices and does not guarantee the availability of data in real time.
13.2. Telematics data (speed, abrupt maneuvers, accident events) 13.2.1. The vehicle may be equipped with telematic devices that record speed, sudden acceleration and braking, turns, collisions and other events. 13.2.2. Such data may be used by the Host to assess the Guest's compliance with the rental terms and conditions, as well as in the event of disputes. 13.2.3. CRUPOL is not responsible for the accuracy and completeness of telematic data if it is provided by third-party services or the Host.
13.3. Remote lock/unlock 13.3.1. If the appropriate equipment is used, the Host may provide access to the vehicle via remote unlocking (e.g. via a mobile application or smart locks). 13.3.2. The Host has the right to use remote blocking of the vehicle in cases of loss of communication with the Guest, suspected theft, violation of rental conditions, or expiration of the rental period. 13.3.3. CRUPOL does not guarantee uninterrupted operation of remote access functions and is not responsible for technical failures.
13.4. Prohibition of interference with equipment 13.4.1. The Guest is prohibited from interfering with the operation of installed telematic or GPS devices, removing them, damaging them, blocking the signal or otherwise impeding their functioning. 13.4.2. Violation of this prohibition shall be considered a material breach of the lease agreement and may result in forfeiture of the deposit and claims for damages.
13.5. Processing and storage of telematic data 13.5.1 Telematics and GPS tracking data may be processed and stored by the Host and/or authorized third party services. 13.5.2. CRUPOL may process such data solely for the purposes of: – ensuring the security of the Platform and Users; – dispute resolution and recording of violations; – compliance with legal requirements (for example, at the request of government authorities). 13.5.3. Telematic data is processed in accordance withLaw of the Republic of Moldova No. 133/2011 и GDPR. 13.5.4. The data storage period is established by the Host or third-party service, unless otherwise provided by law.
13.6. Use of telematic data as evidence 13.6.1. Telematic data (GPS, speed, abrupt maneuvers, accident events) may be used by the Host and Guest as evidence when settling disputes. 13.6.2. CRUPOL has the right to take into account telematic data when considering complaints and conflicts, but is not obliged to accept them as final and indisputable evidence. 13.6.3. Responsibility for the accuracy and authenticity of telematic data lies solely with the party providing it.
14. Insurance and protection
14.1. Compulsory insurance (RCA/analogue) 14.1.1. The host is obliged to ensure that the vehicle has compulsory civil liability insurance for vehicle owners (RCA or its equivalent, as provided by law). 14.1.2. The Host is obliged to notify the Guest of the availability and terms of the RCA, including the term and insurance company. 14.1.3. In the absence of compulsory insurance, responsibility for the consequences of an accident falls entirely on Khost.
14.2. Voluntary insurance (CASCO/protection programs) 14.2.1. The host has the right to additionally insure the vehicle under voluntary programs (CASCO, extended protection packages, etc.). 14.2.2. The terms of such insurance (insurance amount, coverage, exclusions) must be communicated to the Guest prior to the start of the rental and recorded in the listing or contract. 14.2.3. CRUPOL does not provide insurance services and is not a party to the insurance contract.
14.3. Franchise, limits, exceptions 14.3.1. Voluntary insurance may include a deductible (non-covered portion of the loss), payment limits and exclusions from coverage. 14.3.2. The Host is obliged to inform the Guest about the size of the deductible and exceptions (for example, damage due to serious traffic violations, intoxication, unauthorized travel abroad). 14.3.3. In the absence of such information, the risk of misunderstanding is borne by the Host.
14.4. Insurance cases and settlement 14.4.1. In the event of an insured event, the parties are obliged to act in accordance with the requirements of the legislation and the terms of the insurance company: – immediately notify the police (if it is an accident or theft); – draw up protocols and other documents; - notify the insurance company. 14.4.2. The Host and Guest are obliged to cooperate with each other to provide the insurance company with all necessary data. 14.4.3. Payments for insured events are made by the insurance company to the Host (or other beneficiary), unless otherwise provided by the insurance contract. 14.4.4. CRUPOL shall not be liable for any refusal to pay insurance or any delay in receiving it.
14.5. The role of insurance partners and the applicability of their rules 14.5.1. CRUPOL may partner with insurance companies and offer Hosts and Guests access to insurance products or protection programs. 14.5.2. The insurance conditions are determined exclusively by the insurance partners, and CRUPOL is not responsible for their content or execution. 14.5.3. When joining the insurance program, the User agrees to the rules and conditions of the insurance company, which take precedence over the provisions of this Agreement in terms of insurance coverage.
14.6. Liability for lack of or insufficient insurance 14.6.1 If damage caused during the rental is not fully or partially covered by insurance (due to the absence of a policy, the action of a deductible, a limit of payments or an exclusion from coverage), compensation for expenses falls on the Party responsible for the occurrence of the damage. 14.6.2. The guest is liable for damages arising from his actions or violations of the rental conditions, even if the insurance company has refused to pay. 14.6.3. The Host is liable to the Guest and third parties for the consequences of the absence of mandatory RCA insurance. 14.6.4. CRUPOL is not liable for damages not covered by insurance programs.
15. Incidents and Emergencies
15.1. Road accident, breakdown, evacuation 15.1.1. In the event of a road traffic accident (RTA), the Guest is obliged to: – immediately stop the vehicle and take safety measures; – call the police and document the incident; – notify the Host and CRUPOL through available means of communication; – draw up the necessary protocols and insurance documents. 15.1.2. In case of technical breakdown, the Guest is obliged to inform the Host and agree on repair or evacuation actions. 15.1.3. The cost of evacuation and repairs shall be borne by the party responsible for the cause of the breakdown.
15.2. Hijacking, confiscation, government intervention 15.2.1. In case of theft or hijacking of the vehicle, the Guest is obliged to immediately notify the police, the Host and CRUPOL. 15.2.2. In the event of confiscation or arrest of the vehicle by authorities, the parties are obliged to cooperate to obtain official documents and resolve the situation. 15.2.3. All costs and losses associated with theft, theft or confiscation will be reimbursed by the party responsible for their occurrence, in accordance with the rental agreement and applicable law.
15.3. Protocol of actions and notifications 15.3.1. In any emergency situation, the Guest is obliged to act in accordance with the requirements of the legislation of the Republic of Moldova. 15.3.2. The Guest is obliged to notify the Host and CRUPOL as soon as possible, and provide all available information (place, time, circumstances, documents). 15.3.3. The Host is obliged to cooperate with the Guest and the competent authorities to minimize damage and receive insurance payments. 15.3.4. CRUPOL has the right, upon request, to transfer data on bookings, users and correspondence to law enforcement agencies if this is necessary for an investigation.
15.4. Early termination of lease in emergency situations 15.4.1. In the event of an emergency (accident, theft, confiscation, serious breakdown), the lease is considered completed from the moment of actual loss of the ability to use the vehicle. 15.4.2. Issues regarding refunds, deposits and compensation for losses are resolved between the Host and the Guest, taking into account the terms of the rental agreement and insurance coverage. 15.4.3. CRUPOL is not responsible for the consequences of emergency situations, but can provide information assistance to the parties (for example, record a complaint, transfer data to an insurance company or authorities).
15.5. Force Majeure Circumstances 15.5.1. Force majeure circumstances include: natural disasters, military actions, mass riots, strikes, epidemics, legal prohibitions, road blockages, communication outages and other events beyond the control of the parties. 15.5.2. In the event of force majeure, the fulfillment of the parties' obligations under the lease shall be suspended for the duration of the force majeure. 15.5.3. The party affected by force majeure is obliged to notify the other party and CRUPOL within a reasonable time. 15.5.4. CRUPOL is released from any obligations for the period of force majeure and is not liable for damages caused by such circumstances. 15.5.5. The detailed procedure for regulating force majeure circumstances is contained in a separate section “Force Majeure” of this Agreement, which has priority in interpretation and application.
16. Payments and settlements
16.1 Payment methods and providers 16.1.1. All payments on the Platform are made through third-party licensed payment service providers (bank cards, online services, integrated payment solutions). 16.1.2. CRUPOL has the right to independently determine and change the list of payment providers without the need to obtain the consent of Users. 16.1.3. All rental payments must be made exclusively through the Platform. 16.1.4. Payment in cash or via a POS terminal is permitted upon personal transfer of the vehicle, if this is agreed upon by the parties and recorded in the acceptance certificate. 16.1.5. In such cases, the Host is obliged to issue a supporting document (cash receipt or receipt) and enter the payment data into the CRUPOL system within 24 hours. 16.1.6. CRUPOL is not responsible for disputes and risks associated with cash or POS payments if they are not properly reflected in the system.
16.2. Platform and Third Party Provider Fees 16.2.1. CRUPOL retains a commission from each transaction for intermediary services. 16.2.2. The commission may be fixed, percentage or combined. 16.2.3. The commission amount may be changed by CRUPOL unilaterally or set individually for individual Users (e.g. corporate clients). 16.2.4. The User bears the costs of third-party fees (bank commissions, exchange rate conversion, provider service fees).
16.3. Pre-authorization and deposits 16.3.1. A pre-authorization of funds or a deposit may be required before the rental begins. 16.3.2. The deposit amount is determined by the Host and is indicated in the listing. 16.3.3. The deposit can be collected through the Platform or directly by the Host upon transfer of the vehicle (in cash or via a POS terminal) with the mandatory issuance of a check/receipt. 16.3.4. The Host is obliged to enter the deposit details into the CRUPOL system within 24 hours. 16.3.5. CRUPOL shall not be liable for deposits paid in cash or via POS if they have not been properly recorded in the system. 16.3.6. In case of violation of the rental conditions, the deposit may be retained partially or in full; in the absence of violations, it is returned to the Guest.
16.4. Refunds, partial refunds, adjustments 16.4.1. Refunds are made in cases established by the cancellation policy and the rental agreement. 16.4.2. Refunds are made to the original payment method or to the User’s balance in the CRUPOL system if the standard method is not available. 16.4.3. Partial returns and adjustments (shortening of the rental period, extension, discounts, surcharges) are permitted. 16.4.4 CRUPOL will initiate the refund within a reasonable time; the actual time of receipt depends on the bank or provider. 16.4.5. The CRUPOL commission is non-refundable, except in cases of technical error.
16.5. Chargebacks and payment disputes 16.5.0. Chargeback— is a procedure for reversing a payment initiated by the cardholder through the issuing bank or payment system when the client declares disagreement with the transaction. 16.5.1. If the User does not agree with the payment, he/she must first contact CRUPOL. 16.5.2. In the event of a chargeback, CRUPOL has the right to restrict access to the account until the investigation is completed. 16.5.3. If the chargeback is found to be unjustified, the debt is restored to the User. 16.5.4. If the chargeback is satisfied, the User is obliged to compensate CRUPOL for the amount of the debt, if the service was actually provided. 16.5.5. CRUPOL has the right to recover costs associated with the chargeback (bank fees, administrative fees). 16.5.6. Abuse of chargebacks (for example, attempts to unreasonably return funds for a service actually rendered) is considered a gross violation of the Agreement and may lead to account blocking and legal consequences.
16.6. Negative balance and collections 16.6.1. If a negative balance occurs, the User is obliged to pay it off. 16.6.2. CRUPOL has the right to write off the debt from any linked payment methods, withhold it from future receipts and block the account until repayment. 16.6.3. In case of failure to pay, the debt may be transferred to collection agencies or to court. 16.6.4. The User is obliged to reimburse all expenses associated with debt collection.
16.7. Recommendation on payment methods 16.7.1. CRUPOL recommends using electronic payment methods as the most secure. 16.7.2. Cash and POS payments are only permitted if they are documented and recorded in the system. 16.7.3. If such payments are not recorded in the system, CRUPOL protection does not apply.
16.8. Currency and Conversion 16.8.1. All settlements on the territory of the Republic of Moldova are carried out in Moldovan lei (MDL), unless otherwise expressly stated in the agreement or the Platform interface. 16.8.2. When paying with foreign cards, the amount may be converted by the bank or payment system at their exchange rate. 16.8.3. CRUPOL is not responsible for fees or exchange rate differences applied by banks or payment providers.
17. Payments to Hosts
17.1. Schedule and minimum thresholds 17.1.1. Payments to Hosts are made by CRUPOL through connected payment services or bank transfers. 17.1.2. Payment is madeat the Host's request from the personal account, subject to confirmation of lease completion and no open disputes regarding the specific transaction. 17.1.3. CRUPOL has the right to set minimum thresholds for withdrawal of funds; the current threshold size is always displayed in the Host's personal account. 17.1.4. Payments are madeno more frequently than the period established by the Platform, which is also reflected in your personal account. 17.1.5. The actual crediting time of funds depends on the payment method used and the recipient bank.
17.2. Recipient details and validation 17.2.1. To receive payments, the Host must provide correct bank details or another method of receiving funds supported by CRUPOL. 17.2.2. CRUPOL has the right to check the authenticity and relevance of the details, as well as to request supporting documents. 17.2.3. To validate the details, CRUPOL can make a small test payment (in the amount determined by the Platform), information about which is also displayed in the personal account. 17.2.4. The Host is responsible for errors caused by the provision of incorrect details.
17.3. Currency, conversion, bank fees 17.3.1. Payments to Hosts in the Republic of Moldova are made in Moldovan Lei (MDL), unless otherwise expressly provided in the account settings. 17.3.2. When transferring in foreign currency, conversion may be applied at the rate of the bank or payment provider. 17.3.3. All bank fees associated with transfer and conversion are paid by the Host, unless otherwise expressly provided by the terms of CRUPOL.
17.4. Retentions, Freezes and Reserves 17.4.1. CRUPOL has the right to withhold amounts from payments to the Host in the following cases: – the presence of open disputes or complaints from the Guest; – the need to cover damages, fines or debts of the Host; – compliance with legal requirements of state bodies. 17.4.2. CRUPOL may temporarily freeze a portion of the Host's funds as a reserve (e.g. if there is a risk of a dispute or a high level of refunds). 17.4.3. Freezing periods are determined by CRUPOL depending on the circumstances and may be up to 60 calendar days.
17.5. Suspension and Revocation of Payments 17.5.1. CRUPOL has the right to suspend or refuse payment if there is a suspicion of fraud, circumvention of the Platform or violation of the terms of the Agreement. 17.5.2. In case of detection of violations, payments may be withdrawn or adjusted. 17.5.3. If the Host's account is blocked, payments may be frozen until the final settlement of obligations. 17.5.4. CRUPOL is not responsible for delays or failures in payment caused by failures in the operation of banks and payment systems.
17.6. Special conditions for legal entities 17.6.1. Hosts - legal entities have the right to conclude separate agreements with CRUPOL regulating the payment procedure, transfer schedule and tax obligations. 17.6.2. For corporate Hosts, other minimum thresholds, terms and currencies of payments may be established, which is reflected in the personal account. 17.6.3. CRUPOL may require additional documents (incorporation acts, licenses, confirmation of the company's bank account) to verify the legal entity. 17.6.4. In the event of a conflict between this Agreement and an individual agreement of a legal entity, the individual agreement shall take precedence.
18. Taxes and reporting
18.1. Hosts' Income Declaration Responsibilities 18.1.1. Each Host is solely responsible for accounting, declaring and paying taxes and fees arising from income received through the use of the Platform. 18.1.2. CRUPOL is not a tax agent and does not withhold, calculate or transfer taxes on behalf of the Host or Guest. 18.1.3. The Host is obliged to independently consult with tax authorities or qualified specialists to properly fulfill its tax obligations. 18.1.4. All income received from renting vehicles through the Platform must be declared by the Host in accordance with the legislation of the Republic of Moldova and, where applicable, international tax regulations. 18.1.5. CRUPOL does not provide guarantees that the Host's activities comply with tax regulations and is not responsible for any possible fines, penalties, sanctions or other consequences of violation of tax legislation by Users.
18.2. VAT/TVA and other taxes (if applicable) 18.2.1. The responsibility for calculating and paying VAT (TVA) and any other indirect taxes rests solely with the Host if its activities are subject to taxation in accordance with applicable law. 18.2.2. CRUPOL is not responsible for whether a particular Host is a VAT payer, whether it is required to register as such a payer or issue VAT invoices. 18.2.3. If the Host is required to pay VAT or other taxes, it shall independently reflect them in the rental price and shall bear full responsibility for the calculation and payment of these taxes. 18.2.4. In cases where the Guest is legally obligated to pay a tax or fee (e.g. road tolls, infrastructure use taxes), the Guest is personally responsible for their payment, and CRUPOL does not act as an intermediary or guarantor of these payments.
18.3. Information/downloads and limitations of liability 18.3.1. CRUPOL may provide Hosts with auxiliary tools, such as reports, downloads on bookings and accruals, reference data on income received through the Platform. 18.3.2. Such materials are for informational purposes only and do not constitute official tax reporting, accounting documents or legal advice. 18.3.3. CRUPOL does not guarantee the completeness and accuracy of this data for tax accounting purposes and is not responsible for its use by Hosts as tax reporting. 18.3.4. The User agrees that any documents for tax authorities (declarations, reports, supporting certificates) are prepared and submitted by him personally or through his authorized representative, and not by CRUPOL. 18.3.5. CRUPOL is not obligated to provide Users with legal, accounting or tax advice, and is not responsible for the absence thereof.
18.4. Professional use and registration of status 18.4.1. If the Host's car rental activity becomes systematic and professional (e.g. regular income, several vehicles, regular bookings), he is obliged to register in the appropriate legal status (e.g. sole proprietor, SRL, Î.I., PFA) and pay taxes in accordance with the requirements of the law. 18.4.2. CRUPOL does not control the status of the Host, does not check and is not responsible for its registration or lack of such registration. 18.4.3. If the tax authorities classify the Host's activity as entrepreneurial and make demands on it to pay taxes, fees or register, this is the responsibility of the Host, and CRUPOL bears no liability. 18.4.4. CRUPOL reserves the right to restrict the Host's access to the Platform or suspend its payments until the appropriate legal status is confirmed, if this is necessary to comply with the law.
18.5. International tax aspects and data reporting 18.5.1. In the event that the Host receives income from renting cars to users from other countries, it is obliged to take into account international tax rules and independently fulfill the obligations arising from such transactions. 18.5.2. CRUPOL is not responsible for the Host's compliance with international tax requirements, including registration with foreign tax authorities, payment of taxes or filing of returns. 18.5.3. CRUPOL has the right, upon official request from competent state authorities, to provide information on transactions, income and Users, if such transfer is provided for by the legislation of the Republic of Moldova or mandatory international agreements. 18.5.4. The User agrees that the provision of such data to authorities does not constitute a breach of CRUPOL's obligations to him/her and may be carried out without separate notification.
19. Cancellation and changes to bookings
19.1 Guest Cancellation Policy 19.1.1. The Guest has the right to cancel the booking through the functionality of the Platform before the start of the rental within the timeframes established by the cancellation policy specified in the Host listing. 19.1.2. In case of cancellation by the Guest: – if the cancellation is made within the period entitling the right to a refund, the funds are returned minus the CRUPOL commission (unless otherwise stated); – in case of late cancellation, the refund may be partial or not provided at all, depending on the Host rules. 19.1.3. Cancellation of a booking outside the Platform (verbally, by telephone, without recording in the system) has no legal force and does not create grounds for a refund.
19.2 Host Cancellation Policy 19.2.1. The Host is obliged to avoid cancellations of bookings, except in cases of force majeure or objective impossibility to provide the vehicle. 19.2.2 In case of cancellation by the Host: – The guest will receive a full refund of the amount paid; – CRUPOL has the right to apply sanctions to the Host (rating reduction, hiding listings, limiting payments). 19.2.3. Systematic cancellations by the Host are considered a violation of the terms of the Agreement.
19.3. No-shows and late cancellations 19.3.1. If the Guest fails to show up at the agreed time (more than 1 hour late without notice) and does not contact the Host, it is considereddumbassIn this case, the Host has the right to refuse to perform the lease without a refund. 19.3.2. If the Host fails to provide the Vehicle at the agreed time and place without notice, this is consideredCancellation by Host, with the corresponding consequences (see paragraph 19.2). 19.3.3. If it is impossible to contact the other party (Host or Guest), the User is obliged to immediately notify CRUPOL via the personal account or support service. CRUPOL records the situation and has the right to suspend the transaction until it is resolved. 19.3.4. CRUPOL reserves the right to take into account the facts of no-shows and late cancellations when calculating ratings and applying sanctions.
19.4. Changes by agreement of the parties 19.4.1. Changes to the booking (rental period, conditions, cost) are permitted only through the functionality of the Platform or with mandatory recording in the acceptance certificate. 19.4.2. All changes must be agreed upon by both parties (Host and Guest) and confirmed through the CRUPOL system. 19.4.3. Oral agreements of the parties that are not recorded in the system or in the act have no legal force for CRUPOL.
19.5. Force majeure grounds 19.5.1. In the event of force majeure (illness, accident, road blockage, natural disasters, legal prohibitions, flight delay or cancellation), the parties are obliged to immediately notify each other and CRUPOL. 19.5.2. If one of the parties fails to contact due to force majeure, the other party is obliged to notify CRUPOL, which records the situation and assists in documenting it. 19.5.3. In the event of confirmed force majeure, cancellation of a booking does not entail any fines or sanctions for the party affected by the circumstances. 19.5.4. Refunds in case of force majeure cancellations are regulated individually by CRUPOL, taking into account the actual circumstances.
19.6. Technical errors 19.6.1. In the event that a booking was created or paid for with an error caused by a technical failure of the system (e.g. double charge, incorrect confirmation, payment processing error), it may be cancelled without penalties for the parties. 19.6.2 All related payments are subject to adjustment or refund within a reasonable time through the Platform. 19.6.3. CRUPOL is not responsible for technical failures of third-party payment systems or banks, but undertakes to assist in their resolution.
19.7 Partial Cancellations and Early Returns 19.7.1. The Guest has the right to return the car before the agreed rental period by notifying the Host and CRUPOL. 19.7.2. In this case, the rental cost may be recalculated in proportion to the actual time of use, unless otherwise established by the Host's cancellation rules. 19.7.3. CRUPOL does not guarantee a partial refund in case of early return if the rental conditions or cancellation policy do not provide for such a refund. 19.7.4. The Host and Guest may agree on individual partial cancellation terms, which must be recorded through the Platform.
19.8. Evidence and Recording
19.8.1. All cancellations, changes or agreements of the parties must be recorded in the CRUPOL system or in the acceptance certificate.
19.8.2. Photo and video materials, correspondence in the Platform chat and electronic confirmations may be used as evidence when considering a dispute.
19.8.3. Cancellation or modification of a booking without recording in the system or documentary confirmation is not recognized by CRUPOL and will not be taken into account when resolving disputes.
20. Fines, fees and compensation
20.1 General Provisions 20.1.1. CRUPOL has the right to apply fines, service fees and compensation deductions to Users for serious violations of the Platform rules. 20.1.2. The purpose of such fines is to protect bona fide Users and ensure the safe operation of the Platform. 20.1.3. The specific amounts of fines and fees are determined by CRUPOL and are reflected in Appendix D “Table of Fines and Fees”.
20.2. Fraud and fictitious bookings 20.2.1. For creating fictitious bookings, using other people's data, attempts to deceive the Host or Guest, bypassing the payment or refund system, the Platform has the right to apply fines and block the account. 20.2.2. CRUPOL may withhold from the User the amount of losses and expenses caused by his actions.
20.3. Forged documents and false information 20.3.1. Providing fake driver's licenses, passports, vehicle documents or other data is punishable by immediate account blocking and a fine. 20.3.2. CRUPOL has the right to transfer information about the violator to the competent authorities.
20.4. Violation of the prohibition on subletting 20.4.1. Transfer of the vehicle to a third party without the consent of the Host is strictly prohibited. 20.4.2. In the event of detection of such a violation, the Platform has the right to: – write off the deposit in full; - apply a fine; – transfer data to authorities upon request.
20.5. Circumventing the Platform 20.5.1. Attempts to conduct rent or settlements bypassing CRUPOL (without recording the transaction in the system) are considered a gross violation. 20.5.2. The Platform has the right to apply a fine equal to the amount of commission that CRUPOL would have received in a legitimate transaction, plus an administrative fee.
20.6. Abuse and harm to the platform 20.6.1. Mass cancellations of bookings without valid reasons, publication of false information, manipulation of ratings or reviews with the intent to deceive will result in fines and blocking. 20.6.2. CRUPOL has the right to recover compensation for damages caused (including damage to reputation).
20.7. Administrative fees 20.7.1 For the processing of serious violations (e.g. complaints of fraud, fictitious bookings, forged documents) CRUPOL may charge a fixed administrative fee. 20.7.2. The amount of the administrative fee is specified in Appendix D.
20.8. Other sanctions 20.8.1. For actions not expressly provided for in this section, but causing damage to the Platform or other Users, CRUPOL has the right to establish individual fines. 20.8.2 All such fines are recorded in Appendix D and may be updated unilaterally by CRUPOL.
21. Fraud and Abuse
21.1. Fictitious bookings, bypassing the Platform 21.1.1. Creating fictitious bookings (to inflate ratings, bypass commissions or receive promotional bonuses) is strictly prohibited. 21.1.2. Attempts to conduct transactions or settlements outside the Platform (in cash or by direct transfer without recording in the system) are classified as bypassing the Platform. 21.1.3. For such actions, CRUPOL has the right to apply sanctions: blocking the account, withholding deposits, collecting fines and compensation (see Appendix D).
21.2. Excessive cancellations and promotion abuse 21.2.1. Systematic cancellations of bookings without valid reasons (more than 3 per calendar month) are considered as abuse of the service. 21.2.2. Using promotional codes, bonuses or promotions for fraudulent purposes (for example, creating fictitious accounts to receive discounts) is prohibited. 21.2.3. CRUPOL has the right to cancel illegally received discounts, bonuses and promotions, as well as apply sanctions up to and including deletion of the account.
21.3. Anti-fraud mechanisms and measures of influence 21.3.1 CRUPOL uses automated and manual mechanisms to detect suspicious activity (unusual booking patterns, multiple accounts, use of fake data). 21.3.2. If suspicious activity is detected, CRUPOL has the right to: – temporarily restrict the User’s access to the service; – request additional documents to confirm identity or vehicle rights; – freeze funds in the account until the verification is completed. 21.3.3. The results of the check may result in the complete deletion of the account and the transfer of data to government agencies.
21.4. Notifications to competent authorities 21.4.1. In the event of detection of fraudulent activities, CRUPOL has the right to transfer information about the User, his transactions and actions to the competent government authorities (police, AML/CFT authorities, tax authorities). 21.4.2. The User agrees that such actions by CRUPOL do not constitute a violation of confidentiality obligations and are carried out on legal grounds. 21.4.3. Information may be transferred without separate notification to the User if this is expressly provided for by law.
21.5. Liability for damage 21.5.1. A User whose fraudulent or dishonest actions have caused damage to other Users or the Platform is obliged to compensate for all direct and indirect losses. 21.5.2. Damages include: loss of funds, legal costs, investigation costs, compensation to other Users, as well as reputational damage to CRUPOL. 21.5.3. CRUPOL has the right to recover such damages in full in court or out of court.
21.6. Collusion of Users 21.6.1. Coordinated behavior of several Users aimed at circumventing the Platform rules is prohibited (for example, fictitious leases between familiar Host and Guest). 21.6.2. Collusion detected is equivalent to fraud and is punishable by blocking accounts and fines (see Appendix D).
21.7. Multiple accounts 21.7.1. Creating more than one account without the prior consent of CRUPOL is prohibited. 21.7.2 Using multiple accounts to obtain promotional bonuses, bypass restrictions or abuse is considered fraud. 21.7.3. CRUPOL has the right to merge, block or delete such accounts and collect fines (see Appendix D).
21.8. Abuse of refunds and chargebacks 21.8.1. Unreasonable demands for refunds or abuse of the chargeback procedure when a service has actually been rendered are considered fraud. 21.8.2. In case of detection of abuse, CRUPOL has the right to block the account and impose a fine (see Appendix D). 21.8.3. In case of systematic violations, the User’s data may be transferred to banks and payment systems for inclusion in “black lists”.
21.9. Violations when paying in cash or via POS 21.9.1. All cash and POS payments must be recorded in the CRUPOL system and confirmed by documentation (check or receipt). 21.9.2. Failure to record such payments shall be regarded as circumvention of the Platform. 21.9.3. For violation, CRUPOL has the right to collect a fine (see Appendix D), withhold a commission and suspend access to the account. 21.9.4. In case of systematic violations, the User’s account may be deleted without the right to restore.
21.10. Use of counterfeit or stolen means of payment 21.10.1. It is prohibited to use other people’s bank cards, details, electronic wallets or other payment methods without the permission of their owner. 21.10.2. Cases identified will immediately result in the account being blocked and information being transferred to the competent authorities. 21.10.3. The User bears full responsibility for such actions, including the obligation to compensate for damages to CRUPOL, other Users and owners of payment instruments. 21.10.4. CRUPOL has the right to collect a fine (see Appendix D) and transfer data about the offender to banks and international payment systems.
21.11. Money laundering and illegal financial transactions 21.11.1. Using the Platform to legalize proceeds from crime is strictly prohibited. 21.11.2. CRUPOL is obliged to cooperate with AML/CFT authorities and, upon their request, to transfer transaction data. 21.11.3. The User is obliged to confirm the legality of the origin of funds upon request of the Platform or competent authorities.
21.12. Unauthorized access and cyber abuse 21.12.1. Attempts to hack accounts, use viruses, bots or other means of interfering with the operation of the Platform are prohibited. 21.12.2. Any actions aimed at bypassing CRUPOL's technical protection are considered fraud.
21.13. Violations related to reviews and ratings 21.13.1. It is prohibited to publish knowingly false or fabricated reviews. 21.13.2. An attempt to “trade reviews” between Users will result in account blocking and sanctions.
21.14. Bypassing Platform Blocks and Sanctions 21.14.1. Creating new accounts after blocking without CRUPOL's permission is prohibited. 21.14.2. Using front men to circumvent restrictions is considered fraud.
21.15. Attempt to influence CRUPOL employees 21.15.1. Threats, bribery or pressure on CRUPOL employees to change decisions are prohibited. 21.15.2. Such actions will result in immediate blocking of the account and transfer of information to the competent authorities.
21.16. Liability for aiding and abetting violations 21.16.1. A user who assists an offender (for example, by helping to circumvent the Platform) bears the same liability as the offender himself.
21.17. Use of the Platform for Illegal Purposes 21.17.1. It is prohibited to rent a vehicle for illegal activities (smuggling, transportation of prohibited substances, illegal passengers, etc.). 21.17.2. CRUPOL has the right to transfer data on such cases to law enforcement agencies.
21.18. Violation of CRUPOL's intellectual property rights 21.18.1. Copying of design, algorithms, databases, as well as use of the CRUPOL brand or logo without permission is prohibited.
21.19. Manipulation of security systems and telematics 21.19.1. Interference with GPS trackers, telematics, and blocking systems is prohibited. 21.19.2. Attempts to conceal violations by disabling equipment are considered fraud.
21.20. Breach of good faith in disputes 21.20.1. Providing false evidence (fake photos, documents) when resolving disputes is prohibited.
21.21. Misuse of other people's accounts 21.21.1. Logging into another User's account without permission (even with their password) is prohibited and is equivalent to identity theft.
21.22. Sham or circular transactions 21.22.1. Rentals between own or affiliated accounts for the purpose of circumventing rules or money laundering are prohibited.
21.23. Attempt to bypass CRUPOL commission through third-party services 21.23.1. It is prohibited to offer payment or rent through third-party services (PayPal, Revolut, messengers, etc.) unless the transaction is recorded in CRUPOL.
21.24. Violations by Corporate Users 21.24.1. Fictitious registration of a company for the sake of “professional Host” status is prohibited. 21.24.2. Violations of corporate accounts are punishable by sanctions up to and including termination of the contract.
21.25. Concealment of incidents 21.25.1. A Guest or Host who conceals the fact of an accident, theft or hijacking violates the terms of the Agreement and bears full responsibility.
21.26. Use of the Platform by Minors or Incapacitated Persons 21.26.1. Registration and renting by persons under 18 years of age or without full legal capacity is prohibited. 21.26.2. Responsibility lies with parents or legal representatives.
21.27. Use of false intermediaries or third parties 21.27.1. It is prohibited to register an account or act on behalf of another person without a power of attorney.
21.28. Violations of confidentiality 21.28.1. It is prohibited to use other Users’ data (passport, driver’s license, telephone) for illegal purposes. 21.28.2. Transfer or sale of data to third parties is strictly prohibited.
21.29. Attempt to deceive the insurance system 21.29.1. Fictitious claims about road accidents, inflated losses, forged insurance documents are classified as fraud.
21.30. Abuse of the loyalty program 21.30.1. Reuse of promotional codes, their resale or transfer to third parties is prohibited.
21.31. Use of the Platform for mass spam and advertising 21.31.1. Sending messages containing advertisements not related to vehicle rental is prohibited.
21.32. Feigned disputes and complaints 21.32.1. Filing knowingly false complaints against the other party or CRUPOL is prohibited.
21.33. Refusal to cooperate with an investigation 21.33.1. The User is obliged to cooperate with CRUPOL in verifying violations. 21.33.2. Refusal or ignoring requests may result in freezing of funds and blocking of the account.
21.34. Using the Platform to Circumvent National Sanctions 21.34.1. Registration of Users from countries/regions under sanctions is prohibited. 21.34.2. Data on such cases is subject to transfer to AML/CFT authorities.
21.35. Illegal copying or reselling of accounts 21.35.1. Sale, lease or transfer of the account to third parties is prohibited. 21.35.2. The offender's account is subject to blocking without the right to restoration.
22. Content, reviews and ratings
22.1. Rules for publishing reviews and content 22.1.1. Users have the right to publish texts, photographs, videos, reviews and other materials related to the use of the Platform. 22.1.2. All published content must be reliable, objective, correct and comply with current legislation. 22.1.3. It is prohibited to post content that contains: – insults, threats, discrimination, hate speech; - false information or knowingly misleading information; – personal data of other Users without their consent (phone, address, documents, etc.); – advertising of third-party services, links, QR codes, logos or commercial offers; – photographs or materials with watermarks, signatures, filters, telephone numbers; - pornography, materials of a sexual nature or scenes of violence; – extremist, political slogans or prohibited symbols; – images of weapons, drugs, alcohol and other prohibited goods; – spam, duplicate or automated content; – other types of content deemed unacceptable by the CRUPOL Platform at its discretion. 22.1.4. All reviews and descriptions must reflect the User's actual experience and the actual rental circumstances.
22.2. Rating mechanisms 22.2.1. CRUPOL uses a rating system (ratings, reviews, behavior metrics) to form a level of trust in Hosts and Guests. 22.2.2. The rating is formed automatically based on reviews confirmed by the rentals and is not subject to manual adjustment, except in cases of violation of the publication rules. 22.2.3. Manipulation of ratings (fictitious reviews, collusion) is prohibited and will result in sanctions (see section 21).
22.3. Moderation and deletion 22.3.1. CRUPOL has the right to moderate, hide or delete Users’ content without prior notice if it violates the Platform rules or the law. 22.3.2. Content that is not related to the lease, as well as content that violates clause 22.1.3, is subject to removal. 22.3.3. Repeated violations may result in restrictions on publications or account blocking.
22.4. Challenging Reviews 22.4.1. A user who considers a review to be unfounded or in violation of the rules has the right to file a complaint through the CRUPOL system. 22.4.2. CRUPOL reviews complaints and makes a decision: to leave a review, delete it or hide it partially. 22.4.3. CRUPOL's decision on moderation is final and not subject to appeal.
22.5. User Content License 22.5.1. By publishing content on the Platform, the User grants CRUPOL a non-exclusive, royalty-free, perpetual and worldwide license to use, store, process, modify and display such content for the purposes of operating and promoting the Platform. 22.5.2. The User retains the copyright to their content, but agrees that CRUPOL has the right to use it in any marketing, advertising, informational, analytical or educational materials without additional approval or compensation. 22.5.3. CRUPOL has the right to transfer the rights to use content to its partners (insurance companies, marketing agencies, integrators) solely within the framework of the Platform’s operating purposes. 22.5.4. The User confirms that the content posted by him does not violate copyrights or the rights of third parties.
22.6. Requirements for photos and videos of vehicles 22.6.1. Photos and videos must be original, correspond to the actual condition of the vehicle and be taken by the Host or with his consent. 22.6.2. The use of stock or other people's images is prohibited, except in cases where CRUPOL has given written permission. 22.6.3. Photographs must not contain: logos, inscriptions, QR codes, contact information, advertising materials or any misleading elements. 22.6.4. CRUPOL has the right to independently establish additional criteria for photographs, videos and descriptions (for example, format, quality, number of photos) and publish them in the reference materials of the Platform. 22.6.5. It is recommended to take photos of the car during the day, in a well-lit place, from several angles (front, back, side, interior). Detailed photos (mileage, wheels, interior) increase the trust of Guests. 22.6.6. Detailed instructions and examples of good photos are available in the "Help for Hosts" section of the CRUPOL website (see internal article"How to take high-quality photos of a car").
22.7. Responsibility for Content 22.7.1. The User who published the content bears full responsibility for the accuracy, legality and legitimacy of the content posted. 22.7.2. CRUPOL is not obliged to check content in advance, but has the right to moderate, hide or delete it in case of violation of the rules. 22.7.3. In the event of claims from third parties related to the User’s content, all responsibility falls on the User who posted the material.
22.8. Saving reviews and photos 22.8.1. Reviews published based on rental results are stored on the Platform and cannot be deleted by the User after publication. 22.8.2. CRUPOL has the right to store and display such reviews and photos in the profiles of Hosts and Guests in order to ensure transparency and trust between Users. 22.8.3. Removal or hiding of reviews is possible only by CRUPOL according to the moderation rules (see clause 22.3).
22.9. Prohibition of commercial use of reviews by Users 22.9.1. The User is prohibited from using reviews and ratings published on the Platform for commercial or advertising purposes outside the Platform without explicitly mentioning CRUPOL; use with correct reference to CRUPOL is permitted only subject to compliance with other provisions of this Agreement. 22.9.2. Such cases include: copying reviews for publication on third-party websites, social networks or advertising materials for the purpose of promotion without mentioning CRUPOL. 22.9.3. Violation of this prohibition will result in the removal of the unlawfully used content, blocking of the account and the possibility of recovery of damages from CRUPOL. 22.9.4. An exception is possible only in the case of an official partnership with CRUPOL, formalized by a separate written agreement.
23. Communications and evidence
23. Communications and evidence
23.1 General Provisions 23.1.1. The Platform provides Users with various ways to communicate, including an internal chat, a notification system, and other tools available through the Platform interface. 23.1.2. All such channels are aimed at ensuring convenience, security and transparency of interaction between Users and with the Platform.
23.2. Internal chat and interaction records 23.2.1. The internal chat is intended for exchanging messages between Users, as well as with representatives of the Platform. 23.2.2. All communications via chat may be recorded and stored for the purposes of resolving disputes, protecting the rights and interests of the parties, and fulfilling legal obligations. 23.2.3. The platform has the right to establish rules for moderation, filtering and deletion of messages in the chat.
23.3. Legally Significant Notices 23.3.1. Messages sent via the Platform’s communication tools (including internal chat, notifications in the personal account, emails) are considered legally significant. 23.3.2. Such messages are considered to have been properly delivered from the moment they are sent.
23.4. Admissibility of correspondence as evidence 23.4.1. Correspondence carried out through the internal chat and other communication channels of the Platform may be used as evidence. 23.4.2. The admissibility of such evidence shall extend to the resolution of disputes, including judicial and administrative proceedings, in accordance with applicable law.
23.5. External communications 23.5.1. Interaction between Users outside the Platform (phone calls, correspondence via messengers, social networks or other communication channels) is not regulated by the Platform. 23.5.2. Such communications are not recorded or moderated by the Platform. 23.5.3. The Users themselves bear sole responsibility for the content and consequences of external communications.
23.6. Communications priority 23.6.1. In the event of a discrepancy between information received through the Platform’s internal communication tools and information from external sources, the data recorded in the Platform’s system shall have prevailing legal force.
23.7. Confidentiality of Communications 23.7.1. Chat correspondence and notifications are intended solely for the parties to the transaction. 23.7.2. Such correspondence may not be disclosed to third parties without legal grounds or the consent of the participants, except in cases provided for by law.
23.8. Limitation of Platform Liability 23.8.1. The Platform is not responsible for the content of messages, exchange of contacts and the consequences of communication between Users.
23.9. Technical failures and undelivered messages 23.9.1. Possible delays, failures or undelivered notifications do not release Users from fulfilling their obligations under this Agreement.
23.10. Storage and availability period of correspondence 23.10.1. Correspondence and notifications may be stored for a limited period in accordance with the Platform’s internal policy and the requirements of personal data legislation (including GDPR and Law of the Republic of Moldova No. 133). 23.10.2. After the expiration of the established period, the data may be deleted or depersonalized.
23.11. Using communications to improve service 23.11.1. Correspondence and notification data may be used by the Platform in an anonymized form for analytics. 23.11.2. Such data may be used to prevent fraud and improve the quality of services.
23.12. Prohibition of Abuse 23.12.1. Users are prohibited from using the chat and other communication channels of the Platform to send spam. 23.12.2. Users are prohibited from distributing insults, prohibited content, or using communications to circumvent the Platform rules.
23.13. Authenticity of personality 23.13.1. Messages sent via the Platform’s communication tools are considered to be coming from an authorized User. 23.13.2. Such messages entail legal consequences similar to those of personally signed documents.
23.14. Use of automated notifications 23.14.1. Notifications and reminders sent automatically (e.g. about bookings, payments, car return dates) have the same legal force as personally sent messages.
23.15. Prohibition on bypassing communications 23.15.1. Users are prohibited from using internal or external communications to bypass the Platform. 23.15.2. Circumvention refers to attempts to conclude transactions directly bypassing the booking system.
23.16. Interaction with government agencies 23.16.1. The Platform has the right to provide copies of correspondence, notifications and other communications to competent authorities (courts, police, tax authorities). 23.16.2. Such provision is carried out in the presence of legal grounds or mandatory requests.
23.17. Preservation of digital traces 23.17.1. The platform may record communication metadata (IP address, date and time of sending, device). 23.17.2. This data may be used to confirm the authenticity of messages and protect the rights of the parties.
23.18. Exclusion from correspondence 23.18.1. The Platform has the right to restrict or block the User's access to the chat or notifications in the event of a violation of this Agreement. 23.18.2. Violations include fraud, insults, spamming and other illegal actions.
23.19. Integration with future communication channels 23.19.1. The platform reserves the right to introduce new forms of communication (SMS, push, recorded calls, automated support systems, AI chat). 23.19.2. Such channels are also recognized as legally significant from the moment of their activation.
24. Subscriptions and paid options
24.1 Subscription Terms 24.1.1. The Platform has the right to implement and offer Users subscriptions and other paid options that provide access to additional functional capabilities, services or advanced options for using the Platform. 24.1.2. Subscriptions may include several levels (tariffs) that differ in the composition and volume of functionality provided. 24.1.3. The platform reserves the right to change the list of functions, the distribution of functionality between subscription levels, as well as the terms of their provision. 24.1.4. The User acknowledges and accepts that individual functions or services previously provided free of charge may subsequently be provided exclusively on a subscription basis or on a paid basis.
24.2. Auto-renewal and billing 24.2.1 Subscriptions may be provided on an automatic renewal basis. 24.2.2. Funds are subject to debiting from the User's payment instrument specified by him when registering the subscription, at the beginning of each new period of its validity, unless the User has refused automatic renewal in the established manner. 24.2.3. The amount of the subscription fee and the procedure for its payment are determined by the Platform. 24.2.4. The cost of subscriptions may be changed by the Platform with prior notice to the User.
24.3. Subscription Cancellations and Refunds 24.3.1. The User has the right to unsubscribe at any time using the tools provided by the Platform interface. 24.3.2. Payments made for a billing period that has already begun are non-refundable, except in cases expressly provided for by applicable law. 24.3.3. The possibility of providing partial or full refunds in excess of the requirements established by law remains exclusively the right, but not the obligation, of the Platform. 24.3.4. Providing a refund in one case does not constitute a practice or create an obligation to provide refunds in the future.
24.4. Change of terms of provision 24.4.1. The platform has the right to change the terms of subscriptions, their cost, and available functionality. 24.4.2. Such changes shall come into force from the moment of their publication or notification to Users. 24.4.3. Continued use of the subscription after the terms have changed means the User’s consent to such changes.
24.5. Suspension or Termination of Subscription 24.5.1. The Platform has the right to suspend or terminate the User’s subscription in the event of the User’s violation of the terms of this Agreement. 24.5.2. Payments made in this case are non-refundable, except in cases expressly provided for by law.
24.6. Limitation of Liability 24.6.1. The Platform shall not be liable for any losses or inconveniences to the User caused by changes in the composition of functions. 24.6.2. The Platform is not responsible for the consequences of transferring individual services to a subscription model or changing tariffs. 24.6.3. Termination of certain subscriptions does not entail an obligation to compensate Users for losses.
24.7. Trial periods and promotions 24.7.1. The Platform has the right to provide free trial periods, promotional rates or other temporary benefits. 24.7.2. The conditions for the provision of such periods and benefits are determined by the Platform. 24.7.3. The Platform has the right to change or terminate such conditions unilaterally.
24.8 Compatibility and technical limitations 24.8.1. The Platform does not guarantee uninterrupted operation of all functions available under the subscription on any devices and under any conditions. 24.8.2. The User is obliged to independently ensure that their devices and software are compatible with the requirements of the Platform.
24.9. Separate paid options 24.9.1. In addition to subscriptions, the Platform may provide one-time paid services and additional functions. 24.9.2. The terms of their payment and provision are determined separately and may differ from the subscription terms.
24.10. Transfer and indivisibility of subscription 24.10.1. The subscription is provided personally to the User and is not subject to transfer, sale, assignment or sharing with third parties without the written consent of the Platform. 24.10.2. Any attempt to transfer or share a subscription without the consent of the Platform shall be considered a violation of this Agreement. 24.10.3. In case of violation, the subscription may be suspended or terminated without refund of the amounts paid.
24.11. Taxation 24.11.1. All taxes, fees and other mandatory payments arising in connection with the payment of subscriptions and paid options are borne by the User, except in cases expressly provided for by law. 24.11.2. The Platform has the right to include taxes and fees in the subscription price in accordance with the requirements of applicable legislation. 24.11.3. The User is solely responsible for fulfilling tax obligations related to the use of the Platform, unless otherwise expressly provided by law.
24.12. Currency and payment methods 24.12.1. All payments for subscriptions and paid options are made in the currency determined by the Platform. 24.12.2. The platform has the right to establish and change the list of acceptable currencies and means of payment. 24.12.3. Payment can only be made through payment methods approved and supported by the Platform (bank cards, electronic wallets, payment services, etc.). 24.12.4. The User is responsible for the correctness of the provided payment instrument data and undertakes to ensure the availability of sufficient funds for payment.
24.13. Payment fees 24.13.1. When paying for subscriptions and paid options, individual commissions and fees of payment systems (banks, processing centers, payment service operators) may be charged in addition to the cost of the subscription. 24.13.2. The amount and procedure for withholding such commissions depend on the payment method chosen by the User and are determined by the relevant payment systems. 24.13.3. The User undertakes to pay such fees unless otherwise expressly stated by the Platform. 24.13.4. The platform is not responsible for commissions withheld by third parties when making a payment.
24.14. Refunds via payment systems 24.14.1. Refunds, if permitted, are made exclusively in the same way as the payment was made. 24.14.2. Refund periods are determined by the issuing bank or payment system and may vary independently of the Platform. 24.14.3. The Platform is not responsible for delays in refunds caused by banks, payment systems or other third parties.
24.15. Denial of access due to non-payment 24.15.1. If it is impossible to write off funds (insufficient funds, card blocking, bank refusal, etc.), the Platform has the right to limit or suspend access to the subscription until the funds are successfully written off. 24.15.2. In case of multiple refusals to pay, the Platform has the right to terminate the subscription without refunding previously paid amounts.
24.16. Suspension or termination of paid services 24.16.1. The Platform has the right to temporarily suspend the provision of subscriptions or individual paid functions for technical or other reasons. 24.16.2. Such suspension does not create an obligation to provide compensation or refund funds.
24.17. Restriction on resale and fraud 24.17.1. The User shall not resell, rent or otherwise provide third parties with access to the subscription or paid functions. 24.17.2. Any attempts to fraudulently use subscriptions will result in immediate termination of access without refund and may result in legal liability.
24.18. Applicable Law 24.18.1. All financial transactions related to subscriptions and paid options are governed by the applicable laws of the Republic of Moldova and the European Union. 24.18.2. The provisions of the Civil Code of the Republic of Moldova, the Law on the Protection of Consumer Rights, the Law on Electronic Commerce, PSD2 and other EU acts regulating electronic payments shall have priority.
24.19. Consent to automatic changes 24.19.1. By subscribing, the User agrees that its cost and conditions may be changed by the Platform. 24.19.2. The User is obliged to independently monitor the current conditions on the Platform.
24.20. Service restrictions 24.20.1. Some subscription features may not be available in all jurisdictions for legal or technical reasons. 24.20.2. Such limitation shall not be grounds for return or compensation.
24.21. Using promotional codes and coupons 24.21.1. The Platform may provide Users with promotional codes, coupons and discount offers. 24.21.2. The terms of use of promotional codes are determined by the Platform and may include restrictions on validity period, number of activations and compatibility with subscriptions. 24.21.3. Promo codes cannot be exchanged for cash.
24.22. Electronic invoices and acts 24.22.1. All invoices, receipts, acts and other documents related to payment for subscriptions and paid options are provided to the User in electronic form through the Platform interface or by email. 24.22.2. Electronic documents are equal to paper documents and have equal legal force.
25. Loyalty, promotions, bonuses
25.1. Conditions of participation 25.1.1. The Platform has the right to offer Users loyalty programs, bonus systems, vouchers, promotional codes, discounts, coupons and other promotional activities. 25.1.2. The terms of participation in such programs are determined by the Platform and may include restrictions on the validity period, territory, categories of Users, minimum requirements for an order or reservation. 25.1.3. Vouchers, promotional codes and other bonus instruments may entitle Users to receive a discount, free service, additional option or other benefit determined by the Platform. 25.1.4. The fact of the User’s participation in the loyalty program or the use of bonuses means agreement with the relevant terms.
25.2. Limitations and Termination 25.2.1. The Platform reserves the right to change, suspend or terminate loyalty programs, promotions and bonus offers at any time without prior notice. 25.2.2. Vouchers, promotional codes and bonuses are not subject to transfer, resale or exchange between Users without the express consent of the Platform. 25.2.3. In case of violation of the terms of participation, the Platform has the right to cancel bonuses, promotional codes or vouchers issued to the User without compensation. 25.2.4. The Platform is not responsible for the inability to use bonuses or promotional tools for reasons beyond the control of the Platform (e.g. technical failures, loss of access by the User, etc.).
25.3. Lack of monetary equivalent 25.3.1. Vouchers, promotional codes, bonuses and other loyalty instruments have no monetary equivalent and cannot be cashed. 25.3.2. The use of such tools is permitted solely within the Platform and in accordance with the established conditions. 25.3.3. Unused or cancelled bonuses, promotional codes and vouchers are not subject to compensation in cash.
25.4. Combining bonuses 25.4.1. The possibility of using several bonuses, vouchers or promotional codes simultaneously is determined solely by the rules of the Platform. 25.4.2. By default, bonuses and promotional tools are not cumulative, unless otherwise expressly stated in the terms of the relevant promotion or program. 25.4.3. The platform has the right to establish special rules for the priority use of promotional codes and bonuses.
25.5. Term of validity 25.5.1. All bonuses, vouchers and promotional codes have a limited validity period, determined by the Platform when they are provided. 25.5.2. Upon expiration, bonuses, promotional codes and vouchers are automatically cancelled and cannot be restored. 25.5.3. The User is responsible for the timely use of bonuses and promotional tools.
25.6. Abuse and fraud 25.6.1. If there is a suspicion of cheating, circumvention of rules, use of unfair methods of obtaining bonuses or unauthorized use of promotional codes, the Platform has the right to cancel such tools. 25.6.2. In case of serious violations, the Platform has the right to restrict the User’s access to loyalty programs or suspend his account.
25.7. Personalized offers 25.7.1. Promotions, discounts and bonuses may be provided to individual Users. 25.7.2. The terms of provision of such personalized offers are not subject to dispute by other Users.
25.8. Limitation of Use 25.8.1 Bonuses, vouchers and promotional codes can only be applied to certain categories of services or bookings. 25.8.2. The platform has the right to set a minimum transaction amount for applying a bonus or promo code.
25.9. Priority of application 25.9.1. When using several bonus instruments simultaneously, the Platform determines the order of their application. 25.9.2. The User agrees that the priority may be set automatically by the system without separate approval.
25.10. Tracking and accounting of bonuses 25.10.1. Accounting for the accrual and write-off of bonuses, as well as their balance, is carried out exclusively by the Platform system. 25.10.2. The data recorded in the Platform system is final and binding on all parties.
25.11. Transfer and inheritance 25.11.1. Bonuses, promotional codes and vouchers are not transferable to third parties. 25.11.2. Such instruments are not inherited and do not pass to the User’s successors.
25.12. Integration with partners 25.12.1. Bonuses and promotions may be provided jointly with Platform partners (banks, insurance companies, service organizations, etc.). 25.12.2. The conditions for using such bonuses are determined by the joint rules of the Platform and partners.
25.13. Cancellation at the Platform’s discretion 25.13.1. The platform has the right to revoke or change bonuses, vouchers and promotional codes without compensation if they were provided in error, have become invalid or were used improperly.
25.14. Informational notifications 25.14.1. Notifications about bonuses, vouchers and promotions may be sent to Users via the Platform interface, e-mail or push notifications. 25.14.2. Failure of the User to familiarize himself with the notification does not exempt him from observing the rules for using bonus instruments.
26. Partners and integrations
26.1 Payment providers 26.1.1. To process payments and conduct financial transactions, the Platform uses the services of third-party payment providers, banks and processing centers. 26.1.2. The User agrees that the execution of payments may be governed by separate terms and policies of the relevant providers. 26.1.3. The Platform is not responsible for technical failures, delays or failure to process payments caused by the actions or inaction of payment providers.
26.2. Insurance partners 26.2.1. The Platform may cooperate with insurance companies and brokers to provide insurance products related to the use of vehicles and services of the Platform. 26.2.2. The insurance conditions are determined by the relevant insurance contracts and the rules of the insurance partners. 26.2.3. The Platform is not an insurer and is not responsible for refusal to pay insurance compensation or for other decisions of the insurance company.
26.3. Tele- and IoT-providers 26.3.1. The platform can be integrated with telematics systems, IoT devices and other technical solutions (e.g. remote vehicle access systems, GPS monitoring, condition sensors). 26.3.2. The User agrees that the operation of such systems may depend on third-party communication and equipment providers, for the quality and stability of which the Platform is not responsible. 26.3.3. The terms of use of telematics and IoT services are governed by the relevant agreements and policies of third-party providers.
26.4 Applicability of third party terms and conditions 26.4.1. When using services provided through integrations with third parties, the User undertakes to comply with the rules, conditions and policies of such third parties. 26.4.2. In the event of a conflict between the terms of this Agreement and the terms of a third party supplier, the terms of the third party shall prevail with respect to its services. 26.4.3. The Platform is not responsible for the actions or inactions of partners, or for damages caused by the User’s use of third-party services.
26.5. Limitation of Platform Liability 26.5.1. All partner services are provided on an “as is” basis. 26.5.2. The platform acts solely as a technical intermediary and is not responsible for the content, quality or availability of partner services.
26.6. Transfer of data to partners 26.6.1. To ensure the operation of payment, insurance, telematic and other services, some of the User’s personal data may be transferred to partners. 26.6.2. Such transfer is carried out to the extent necessary to provide the service and in accordance with applicable law (including the GDPR andLaw of the Republic of Moldova No. 133).
26.7. Local and International Partners 26.7.1. The list of partners may vary depending on the country in which the Platform is used. 26.7.2. The terms of service may vary depending on jurisdiction and local legislation.
26.8. Modification and termination of partnerships 26.8.1. The Platform has the right to change, limit or terminate cooperation with any partner unilaterally. 26.8.2. Termination of the partnership does not entail any obligation to compensate Users.
26.9. Prevailing force of agreements of partners 26.9.1. In case of using the services of partners, the User is directly bound by their agreements. 26.9.2. The Platform is not a party to such agreements and bears no obligations under them.
26.10. Informing Users about partners 26.10.1. The Platform has the right to place logos, names and conditions of partners in the Platform interface. 26.10.2. The indication of a partner does not imply affiliation or joint liability between the Platform and such partner.
26.11. Using partner promotions and campaigns 26.11.1. Platform Partners may provide discounts, bonuses and other promotional offers through the Platform. 26.11.2. The terms of such offers are determined by the partner and may differ from the rules of the Platform.
26.12. Transfer of risks 26.12.1. All risks associated with the use of third-party services (e.g. GPS failure, insurance company failure, payment system failure) are borne by the User.
26.13. Integration with government services 26.13.1. The platform can be integrated with state and municipal services (registers, document checks, tax services, etc.). 26.13.2. The User is obliged to comply with the rules and requirements of such services if their use is provided within the framework of the Platform.
26.14. Right to change partner 26.14.1. The Platform has the right to replace one partner or service provider with another at any time if this is necessary to ensure the functioning of the services. 26.14.2. Such replacement may be carried out without prior notice to the User. 26.14.3. The User agrees that the replacement of a partner is not a reason for refusing to use the Platform or demanding compensation.
27. Confidentiality and data protection
27.1 Legal basis for processing (GDPR/local laws) 27.1.1. The processing of Users’ personal data is carried out by the Platform in accordance with the applicable legislation of the Republic of Moldova (including the Law of the Republic of Moldova No. 133 “On the Protection of Personal Data”) and the General Data Protection Regulation of the European Union (GDPR). 27.1.2. The legal grounds for data processing are: execution of the agreement between the User and the Platform, fulfillment of legal obligations, the legitimate interests of the Platform, as well as the consent of the User in cases where it is necessary.
27.2. Purposes, categories of data, storage periods 27.2.1. The Platform collects and processes data solely for the purpose of providing, maintaining and improving services (for example: identifying Users, making payments, providing access to vehicles, complying with legal requirements). 27.2.2. Processed categories of data may include: contact details, payment details, identity document data, booking and communication history, telematics and IoT data (when using integrations). 27.2.3. The storage periods of personal data are determined by the Platform's internal policy and legislation. Upon expiration of the established periods, the data is deleted or depersonalized.
27.3. Rights of data subjects 27.3.1. The user has the right to access their data, correct inaccurate data, delete (right to be forgotten), limit processing, transfer data, and object to processing. 27.3.2. The user has the right to revoke consent to the processing of personal data if such processing is based on consent, without prejudice to the legality of the processing prior to the revocation. 27.3.3. To exercise their rights, the User may contact the person responsible for data protection through the contact channels specified in the Privacy Policy.
27.4. Transfers Abroad and Subprocessors 27.4.1. Personal data may be transferred to third parties (subprocessors) to ensure the functioning of the Platform (e.g. payment processors, insurance partners, telematics solution providers). 27.4.2. Data transfer outside the European Economic Area (EEA) is only possible subject to compliance with the requirements of the GDPR (adequate decision of the European Commission, standard contractual clauses, other mechanisms). 27.4.3. The User agrees that certain functions of the Platform may depend on the transfer of data to partners in other jurisdictions.
27.5 Security and Breach Notifications 27.5.1. The Platform applies technical and organizational measures to protect Users’ personal data from unauthorized access, loss, modification or disclosure. 27.5.2. In the event of a data leak or breach of security, the Platform will notify the supervisory authorities and Users within the timeframes and in the manner established by the GDPR and local legislation.
27.6. DPO/Data Controller Contact 27.6.1. The Platform appoints a person responsible for the processing and protection of personal data (Data Protection Officer). 27.6.2. The contact details of the DPO/data controller are available in a separate Privacy Policy document posted on the Platform. 27.6.3. All requests, complaints or inquiries related to the processing of personal data must be sent through the contact channels specified in this Policy.
27.7. Link to Privacy Policy 27.7.1. This section sets out the basic provisions governing the processing of personal data. 27.7.2. Detailed information on the data processing procedure, categories of processed data, Users’ rights and mechanisms for their implementation are contained in a separate document – the “Privacy Policy”, which is an integral part of this Agreement. 27.7.3. In the event of any discrepancy between this Agreement and the Privacy Policy, the Privacy Policy shall prevail.
28. Cookie, Local Storage и Service Workers
28.1 Categories and Objectives 28.1.1. The Platform may use cookies, Local Storage, Session Storage and Service Workers mechanisms to ensure the correct functioning of the services. 28.1.2. Such instruments may include: – technical cookies necessary for basic functionality; – analytical cookies to collect statistics and improve the service; – functional tools (for example, saving the User’s preferences); – marketing cookies and identifiers used for personalized offers. 28.1.3. The specified mechanisms can be used for authentication, maintaining sessions, improving security, optimizing the interface, and analyzing the behavior of Users.
28.2. Consent/Revocation Mechanisms 28.2.1. The use of non-essential cookies and similar tools is carried out only with the consent of the User in accordance with the requirements of the GDPR, the ePrivacy Directive and local legislation. 28.2.2. The User may revoke consent or change cookie settings at any time through the Platform interface or browser settings. 28.2.3. Withdrawal of consent does not affect the lawfulness of the processing carried out before the withdrawal.
28.3. Settings and impact on functionality 28.3.1. The User may limit the use of cookies, Local Storage or Service Workers, however this may affect the availability and correct operation of individual functions of the Platform. 28.3.2. If technical cookies or similar tools are blocked, the operation of certain services may be limited or impossible.
28.4. Link to Cookie Policy 28.4.1 This section contains basic provisions regarding the use of cookies and similar technologies. 28.4.2. Full information about cookie categories, mechanisms for their use, storage periods and the procedure for managing them is provided in a separate document - Cookie Policy. 28.4.3. In the event of any conflict between this Agreement and the Cookie Policy, the Cookie Policy shall prevail.
29. Automated decisions and profiling
29.1. Areas of application 29.1.1 The Platform may use automated algorithms and decision-making systems to ensure the security, efficiency and compliance of the Services. 29.1.2. Automated mechanisms may be used, in particular, for: – automatic moderation of photographs, descriptions, reviews and other materials, including filtering of prohibited content, insults, spam and fraud; – automatic risk assessment of bookings, including analysis of cancellation rates, suspicious activity and attempts to bypass the system; – anti-fraud control during payments, document verification, monitoring of transactions and User activity; – application of sanctions, including temporary restrictions, blocking, lowering of rating or profile visibility; – the operation of recommendation systems that determine the order in which offers, advertisements or profiles are displayed on the Platform.
29.2. Right of human intervention 29.2.1. The User has the right to request a review of the automated decision with human participation. 29.2.2. Such requests are considered by the Platform within a reasonable time and may result in a change or confirmation of the automated decision. 29.2.3. The review is carried out by authorized employees of the Platform taking into account all the circumstances of the case.
29.3 Filing an appeal 29.3.1. The user has the right to file an appeal against a decision made by the automated system within 14 (fourteen) calendar days from the date of its application. 29.3.2. The appeal is submitted through the Platform support tools (personal account, email, special form). 29.3.3. The Platform undertakes to consider the appeal and provide a response within 30 (thirty) calendar days, unless other timeframes are provided by law.
29.4. Limitation of Liability 29.4.1. Automated decisions are made based on algorithms and data available to the Platform at the time of analysis. 29.4.2. The Platform shall not be liable for indirect consequences of automated decisions (e.g. rating reduction, restriction of access to functions, refusal to book) if such decisions comply with the Platform rules and applicable law. 29.4.3. The User acknowledges that automated systems are a necessary element to ensure the security and uninterrupted operation of the Platform.
29.5 Link to data protection policy 29.5.1. The use of automated decisions and profiling is carried out in accordance with the General Data Protection Regulation (GDPR, Art. 22) and the Law of the Republic of Moldova No. 133 “On the Protection of Personal Data”. 29.5.2. Detailed information on the profiling mechanisms, their purposes, as well as the rights of Users is contained in the Privacy Policy, which is an integral part of this Agreement.
29.6. Exceptions 29.6.1. In certain cases, automated decisions may be made by the Platform due to a direct requirement of the law or obligations to government agencies (e.g. AML/KYC checks, sanctions checks, anti-fraud procedures). 29.6.2. Such decisions are binding and cannot be cancelled or changed at the User’s request. 29.6.3. The User acknowledges that the implementation of these mandatory procedures is necessary to comply with the law, protect the Platform and its Users from fraud and violations.
30. Professional use
30.1. Criteria for the status of "professional Host" 30.1.1. A “professional Host” is a User who places vehicles on the Platform on a systematic basis for the purpose of making a profit, operates on a commercial scale, or meets the criteria established by the legislation on entrepreneurial activity. 30.1.2. The criteria for recognizing a User as a professional Host may be: – registration as a legal entity or individual entrepreneur; – an offer to rent more than a certain number of vehicles (the threshold is set by the Platform); – the regularity of transactions exceeding the threshold determined by the Platform or the law; – use of the Platform as the primary or significant source of income. 30.1.3. The assignment or refusal to assign the status of “professional Host” is carried out by the Platform based on the results of document verification and analysis of the User’s activity.
30.2. Additional requirements and responsibilities 30.2.1. Professional Hosts are obliged to comply with the requirements of tax legislation, independently fulfill obligations to pay taxes and fees related to their activities. 30.2.2. Professional Hosts may be required to provide the Platform with additional documents (registration, accounting, tax) to confirm their status. 30.2.3. The Platform has the right to establish separate conditions for professional Hosts: special rates, commissions, requirements for the level of service, service standards and quality of vehicles. 30.2.4. In case of non-compliance with such conditions, the Platform has the right to limit or suspend the professional Host's access to the services.
30.3. Restrictions in the absence of status 30.3.1. Users are prohibited from systematically conducting commercial activities through the Platform without having been assigned the status of “professional Host”. 30.3.2. In the event of detection of facts of professional activity without status, the Platform has the right to: – suspend or block the User’s account; – deny access to services until confirmation of professional status is received; – transfer information to the competent authorities if there are appropriate legal grounds. 30.3.3. The User acknowledges that violation of this provision may entail tax and other legal consequences, for which the User shall bear sole responsibility.
31. Limitation of liability of the Platform
31.1 “As Is” and Disclaimer of Warranties 31.1.1. All services, functionality and materials of the Platform are provided to Users on an “as is” and “as available” basis. 31.1.2. The Platform does not provide any express or implied warranties, including, but not limited to: a guarantee of fitness for a particular purpose, error-free operation, compliance with the User's expectations or uninterrupted access to the services. 31.1.3. The Platform does not guarantee that the use of the services will comply with the requirements of the legislation of the User’s specific jurisdiction, unless otherwise expressly provided.
31.2. Limits of Liability 31.2.1. The Platform's liability is limited to a maximum amount equal to the amount of commissions actually withheld by the Platform from the User over the last 6 (six) months prior to the occurrence of the event that gave rise to the liability. 31.2.2. The Platform shall not be liable for indirect damages, lost profits, loss of business reputation, loss of data or any other intangible losses. 31.2.3. The Platform shall not be liable for technical failures, communication interruptions, unauthorized access to data or other circumstances beyond the reasonable control of the Platform.
31.3. No liability for third parties 31.3.1. The Platform is not a party to contractual relations between Users and is not responsible for the actions or inactions of Users, including the quality, safety and compliance of vehicles with the description. 31.3.2. The Platform is not responsible for the actions of third parties, including payment providers, insurance companies, telematics and IoT providers, and government agencies. 31.3.3. In the event that third parties provide services through the Platform, such third parties shall be solely responsible for their quality and content.
31.4. Retention of limitations on jurisdictional law 31.4.1 The limitations and disclaimers set forth in this Section apply to the fullest extent permitted by applicable law. 31.4.2 If the law of a particular jurisdiction does not allow certain limitations or disclaimers, such provisions shall be subject to limited application to the extent permitted by law. 31.4.3. The invalidity of a single provision on limitation of liability shall not entail the invalidity of the remaining provisions.
32. Compensation for damages (indemnity)
32.1. Indemnity Host 32.1.1. The Host undertakes to indemnify, defend and hold harmless the Platform, its affiliates, employees and partners from any claims, losses, fines, expenses (including reasonable legal fees) arising from: – violation by the Host of the terms of this Agreement; – providing false information about the vehicle or its condition; – damage caused by the vehicle to third parties during the period of use; – failure of the Host to comply with legal requirements, including tax and insurance obligations.
32.2. Indemnify the Guest 32.2.1. The Guest undertakes to indemnify, defend and hold harmless the Platform, its affiliates, employees and partners from any claims, losses, fines, expenses (including reasonable legal fees) arising from: – violation by the Guest of the terms of this Agreement; – damage caused to the vehicle during the rental period; – road traffic accidents, traffic violations and administrative offences committed during the period of vehicle use; – use of a vehicle for prohibited purposes (fraud, transportation of prohibited items, participation in races, etc.).
32.3. Procedure for filing claims 32.3.1. The party claiming compensation for damages (the indemnity beneficiary) is obliged to notify the other party (obligated to compensate) in writing of the claim made or the damages incurred within a reasonable time. 32.3.2. The party obligated to compensate has the right to participate in the settlement of the claim, if this does not conflict with the interests of the beneficiary of the indemnity. 32.3.3. Failure to comply with the indemnity conditions entails the Platform’s right to restrict the User’s access to services and/or recover damages in court. 32.3.4. The application of the indemnity provisions does not limit the rights of the Platform or Users to other means of protection in accordance with the law.
32.4. Indemnity in favor of third parties 32.4.1. The User (Host or Guest) undertakes to compensate for losses, protect and hold harmless not only the Platform, but also its counterparties (including insurance companies, payment providers, telematics and IoT providers, as well as other partners), if claims against such third parties arose as a result of the actions or inactions of the User. 32.4.2. The provisions of this section apply to all cases where third parties make claims in connection with the User’s use of the Platform’s services, regardless of whether such claims are made directly to the Platform or its partners. 32.4.3. The User agrees that his obligation to compensate for damages in favor of third parties remains even in the event of termination or deletion of his account on the Platform.
32.5. Joint liability of Users 32.5.1. In the event that damages caused to the Platform, its partners or third parties arose as a result of the actions or inactions of both the Host and the Guest, such Users shall be jointly and severally liable for their compensation. 32.5.2. The Platform or other injured party has the right to demand compensation for the entire amount of damages from either one or both Users, at their discretion. 32.5.3. Users undertake to settle among themselves the distribution of responsibilities and costs, if necessary, without involving the Platform.
32.6. Claims Resolution Process 32.6.1. Before applying to a court or other dispute resolution body, the parties undertake to take reasonable steps to settle claims for damages through negotiations or mediation. 32.6.2. Negotiations may be conducted in written or electronic form, as well as using the means of communication provided by the Platform. 32.6.3. If the dispute is not resolved within 30 (thirty) calendar days from the date of sending the written notice, the interested party has the right to apply to the court or arbitration in accordance with the applicable law.
32.7. Time Limits 32.7.1. Claims for compensation for damages under indemnity must be submitted no later than 1 (one) year from the occurrence of the event that caused the damages. 32.7.2. Upon expiration of the specified period, the claims are considered invalid and are not subject to satisfaction, except in cases where another period is expressly established by law. 32.7.3. The time limit applies to both Platform claims and User claims.
32.8. Legal Defense Costs 32.8.1. In the event that the Platform exercises its rights to compensation for damages, the User undertakes to compensate all actual costs incurred for legal support, court and arbitration costs, expert examination costs and other necessary expenses. 32.8.2. Compensation for legal defense costs shall be collected in addition to the amount of damages and shall not be limited by the limits specified in other sections of this Agreement. 32.8.3. The Platform has the right to demand reimbursement of such expenses in full, regardless of the outcome of the case, if the claim or dispute arose as a result of the User’s violation of the terms of this Agreement.
33. International Use and Restrictions
33.1. Territorial restrictions 33.1.1. The availability of the Platform and its services may vary depending on the jurisdiction and location of the User. 33.1.2. The Platform has the right to restrict or prohibit the use of services on the territory of individual states for technical, legal or commercial reasons. 33.1.3. The User undertakes to independently verify the legality of using the Platform and its services in his/her country of residence or stay.
33.2. Sanctions and export controls 33.2.1. The User is prohibited from using the Platform if he/she is under sanctions or restrictions imposed by international organizations, the European Union, the United States of America, the Republic of Moldova or other states. 33.2.2. The Platform has the right to suspend or terminate the provision of services to Users who fall under sanctions lists or export control restrictions. 33.2.3. The User confirms that his/her activities within the Platform do not violate export control rules and sanctions regimes.
33.3. Special regimes of countries 33.3.1. Special requirements or restrictions may apply in individual countries (e.g. mandatory registration with government authorities, application of local taxes, restrictions on data processing). 33.3.2. The Platform reserves the right to implement special terms of use of services for such jurisdictions. 33.3.3. The User undertakes to comply with all local laws and regulations when using the Platform, including traffic regulations, tax regulations and personal identification requirements. 33.3.4. Failure to comply with local rules and regulations entails solely the personal responsibility of the User and cannot be considered as a violation on the part of the Platform.
33.4. Functional limitations 33.4.1. Certain features of the Platform (e.g. subscriptions, bonus programs, promotions, integrations with payment or insurance partners) may be unavailable or limited in some jurisdictions for legal or technical reasons. 33.4.2. The Platform is not responsible for the inability to access such functions if their restriction is due to local legislation or lack of support from partners. 33.4.3. The User agrees that differences in the functionality of the Platform in different countries do not constitute a violation of his rights and cannot serve as a basis for claims against the Platform.
34.Jurisdictions and local conditions
34.1. Republic of Moldova (applicable law, jurisdiction, consumer rights) 34.1.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Moldova, including, but not limited to:Civil Code, Law No. 133 "On the Protection of Personal Data", Law No. 105 "On the Protection of Consumer Rights", Law No. 284 "On Electronic Commerce", Tax Code. 34.1.2. All disputes arising from or related to this Agreement shall be resolved by the competent courts of the Republic of Moldova, unless otherwise expressly provided by mandatory norms of international or European law. 34.1.3. Users acknowledge that the use of the Platform on the territory of the Republic of Moldova is subject to mandatory consumer protection regulations.
34.2. Romania 34.2.1. In the event that the Platform is used by Users located in Romania, the relations shall be subject to the mandatory provisions of Romanian law on consumer protection, taxation and data protection. 34.2.2. The Platform reserves the right to implement local conditions and restrictions to ensure compliance with Romanian legislation, including vehicle registration, insurance, taxes and dispute resolution procedures. 34.2.3. The User agrees that any claims arising from the use of the Platform in Romania may be considered by the competent authorities of Romania only to the extent expressly established by mandatory regulations, and does not limit the priority of Moldovan law in the remaining part of the regulation.
34.3. European Union (including ADR/ODR, distance services, exceptions) 34.3.1. When using the Platform in the territory of the European Union, the provisions of EU law shall apply, includingDirective 2013/11/EU on alternative dispute resolution (ADR) for consumer disputes, Regulation (EU) No 524/2013about online dispute resolution (ODR),Directive 2011/83/ECon consumer rights andDirective 2000/31/ECabout e-commerce. 34.3.2. The Platform has the right to refer EU users to participate in ADR/ODR procedures in accordance with the said acts, however, the Platform is not obliged to participate in such procedures unless this is required by law. 34.3.3. The Platform services provided remotely in EU countries fall under the cross-border digital services regime, however the User agrees that some consumer rights (for example, the right to withdraw within 14 days) may be limited if the service has been provided and consumed in full (Article 16Directive 2011/83/EU). 34.3.4. The User agrees that the use of the Platform in the EU may be accompanied by local changes in the rules (e.g. mandatory payment of VAT, limited access to functions in certain countries, special insurance requirements).
34.4. Priority of mandatory norms 34.4.1. This Agreement does not limit the effect of mandatory provisions of the legislation of the User’s country of residence or stay, if such provisions are subject to mandatory application. 34.4.2. In the event of a conflict between the provisions of this Agreement and the mandatory provisions of the national legislation of the relevant jurisdiction, such mandatory provisions shall prevail. 34.4.3. The User acknowledges and agrees that the use of the Platform outside the Republic of Moldova is at his own risk, and the Platform is not responsible for the non-compliance of the service with the local requirements of the country of residence, except in cases expressly established by law. 34.4.4. The Platform has the right to establish special local rules of use for individual jurisdictions (for example, Romania or EU countries) in order to comply with local legislation, and such rules are an integral part of this Agreement.
34.5. International disputes 34.5.1. As a general rule, all international disputes arising from this Agreement shall be resolved by the courts of the Republic of Moldova. 34.5.2 In the event of cross-border conflicts, the parties may, by agreement, resort to alternative dispute resolution (ADR), the European Union's online ODR platforms or mediation procedures. 34.5.3. In the absence of a settlement through ADR/ODR or mediation, the dispute shall be finally resolved in the judicial bodies of the Republic of Moldova, unless otherwise expressly prescribed by mandatory rules of the applicable law. 34.5.4. The User acknowledges that recourse to foreign jurisdictions is possible only to the extent permitted by the mandatory norms of local legislation and does not exempt him from the jurisdiction of Moldovan courts in the rest of the matter.
35. Dispute Resolution with the Platform
35. Dispute Resolution with the Platform
35.1. Claims procedure 35.1.1. Before applying to a court or other body, the User is obliged to send the Platform a written claim with a detailed description of the essence of the dispute, attached supporting documents and a proposal for settlement methods. 35.1.2. The claim is submitted through the official communication channels of the Platform specified in this Agreement or on the Platform website. 35.1.3. The Platform undertakes to consider the claim and provide a response within 30 (thirty) calendar days from the date of its receipt, unless other time limits are established by law.
35.2 Mediation/ADR (if applicable) 35.2.1. In case of failure to resolve the dispute through the claims procedure, the parties may resort to mediation or alternative dispute resolution (ADR) procedures, if permitted by applicable law. 35.2.2. For users located in the European Union, the Online Dispute Resolution (ODR) procedure may apply in accordance withRegulation (EU) No 524/2013.35.2.3. The Platform reserves the right to participate in ADR/ODR procedures at its own discretion, if participation is not required by law.
35.3. Arbitration/Litigation 35.3.1. In the absence of a pre-trial settlement of the dispute, it shall be subject to resolution by the competent courts of the Republic of Moldova, unless otherwise provided by mandatory legal norms. 35.3.2. The Platform has the right, at its discretion, to refer the dispute to arbitration (for example, at the Chamber of Commerce and Industry of the Republic of Moldova or in accordance with the UNCITRAL Arbitration Rules). 35.3.3. The arbitration award shall be final and binding on the parties, except in cases where its execution would be contrary to public order or mandatory rules.
35.4 Class Action Waiver (Where Applicable) 35.4.1. The User agrees that all claims and disputes with the Platform are resolved exclusively on an individual basis. 35.4.2. The User waives the right to participate in collective, class, mass and other similar claims against the Platform, its affiliates, employees or partners, if such waiver is permitted by applicable law. 35.4.3 In jurisdictions where class action waivers are not permitted, these provisions shall apply to the fullest extent permitted by law.
36. Access, suspension and deletion
36.1. Grounds and procedure 36.1.1. The Platform has the right to limit, suspend or completely remove the User’s access to the account and/or services of the Platform in the following cases: – violation by the User of the terms of this Agreement; – providing false information during registration or while using the services; – using the Platform for purposes contrary to law, including fraud, circumvention of the booking system or abuse; – the presence of a mandatory request from government agencies or a court decision; – a threat to the security, stability or normal operation of the Platform. 36.1.2. Suspension or deletion of an account may be temporary or permanent and is carried out at the discretion of the Platform. 36.1.3. The Platform notifies the User of the suspension or deletion of an account through available communication channels (e-mail, notifications in the system), except in cases where notification is directly prohibited by law or may harm the investigation of violations.
36.2. Effects on current bookings 36.2.1. In the event of suspension or deletion of the account, all active bookings of the User may be cancelled. 36.2.2. The Platform has the right, at its sole discretion: – cancel reservations without penalties for the other party to the transaction; – withhold or return amounts in accordance with the return rules and applicable law; – transmit information about violations and cancellations of reservations to other Users participating in transactions. 36.2.3. The User agrees that the Platform is not responsible for the consequences of cancellation of bookings due to account blocking, except in cases expressly established by law.
36.3. Survival 36.3.1. Suspension or deletion of the User's account does not release him from fulfilling obligations that arose before the moment of blocking (for example, payment of fines, compensation for damages, fulfillment of obligations to other Users or government agencies). 36.3.2. Provisions of the Agreement that by their nature survive termination of access to the Platform (e.g. limitation of liability, indemnification, applicable law, dispute resolution, data protection) will continue to apply after account deletion. 36.3.3. The Platform has the right to store and use the User’s data to the extent necessary to comply with the law, resolve disputes and protect its rights, even after the account has been deleted.
36.4. Restoring access 36.4.1. The User has the right to submit a request to restore his/her account after its suspension or deletion. 36.4.2. The Platform will consider such requests at its discretion, based on the nature of the violation, the circumstances of the case and the security risks. 36.4.3. The platform is not obligated to restore a deleted or blocked account and has the right to refuse without explanation. 36.4.4. In the event of access restoration, the Platform has the right to establish additional conditions for the User (for example, making a deposit, undergoing a repeated identity check, or providing guarantees of proper behavior).
37. Force majeure
37.1. Concept of force majeure 37.1.1. Force majeure circumstances (circumstances beyond one’s control) are understood to mean any events or situations of an extraordinary and unavoidable nature that arise beyond the reasonable control of the Platform or the User, which make it impossible to fully or partially fulfill the obligations under this Agreement. 37.1.2. Such circumstances may include, in particular: – natural disasters: earthquakes, floods, fires, hurricanes, droughts, landslides, volcanic eruptions and other natural disasters; – wars, armed conflicts, mobilizations, terrorist acts, sabotage, mass riots, strikes, blockades and protests; – epidemics, pandemics, emergency sanitary and epizootic situations, quarantine restrictions and other public health measures; – acts of government bodies and international organizations: changes in legislation, sanctions, embargoes, restrictions on export and import, bans on the movement of persons or vehicles, confiscations, blocking of transport or payment systems, closing of borders; – power outages or interruptions, interruptions in the operation of telecommunications networks, the Internet, hosting systems, data centers and other infrastructure facilities; – global or local cyberattacks, hacker activities, large-scale software failures, virus epidemics in the digital environment; – force majeure circumstances in the activities of the Platform’s partners (payment providers, insurance companies, telematic providers, communications providers), which make it impossible or significantly complicate the provision of services; – extreme weather conditions, natural anomalies or catastrophic climatic phenomena that prevent the safe use of vehicles; – any other events beyond the reasonable control of the Platform and Users that could not have been foreseen or prevented by due diligence.
37.2. Impact on the performance of obligations 37.2.1. In the event of force majeure circumstances, the deadlines for fulfilling the obligations of the Platform and/or the User shall be extended for the period of such circumstances and their consequences. 37.2.2. The Platform shall not be liable for losses or delays caused by force majeure events, provided that it has taken all reasonable measures to prevent them and minimize their consequences. 37.2.3. The User acknowledges that during the period of force majeure, access to the Platform, its services, individual functions, as well as the execution of bookings and transactions may be limited or completely suspended without any compensation from the Platform.
37.3. Notice of force majeure 37.3.1. The party affected by force majeure circumstances is obliged to notify the other party within a reasonable time of the fact of their occurrence, the expected duration and possible consequences. 37.3.2. Failure to provide timely notice may deprive a party of the right to refer to force majeure in the future, unless the failure to provide notice was caused by the force majeure circumstances themselves.
37.4. Limitation of Platform Obligations 37.4.1. The occurrence of force majeure circumstances releases the Platform from liability for partial or complete failure to fulfill obligations, including, but not limited to: – access to the service and its uninterrupted operation; – making payments and executing transactions; – ensuring the safety and availability of data; – fulfillment of reservations, notification obligations and other functions. 37.4.2. In this case, the User has no right to demand compensation for damages or compensation related to the inability to use the Platform during the force majeure event.
37.5. Termination of force majeure 37.5.1. Upon termination of the force majeure circumstances, the parties are obliged to resume the fulfillment of obligations under the Agreement as soon as possible. 37.5.2. If force majeure circumstances continue for more than 60 (sixty) consecutive calendar days and significantly impede the execution of the Agreement, each party has the right to terminate it unilaterally without any penalties.
38. Security and vulnerability disclosure
38.1. Security Policy 38.1.1. The Platform applies technical and organizational measures to protect data, transactions and services from unauthorized access, loss, modification or other threats. 38.1.2. The User undertakes to comply with the security rules when using the Platform, including: maintaining the confidentiality of account data, using strong passwords, and timely updating of the software of their devices. 38.1.3. The Platform reserves the right to temporarily restrict access to services to carry out preventive or emergency security measures.
38.2. Responsible Disclosure of Vulnerabilities 38.2.1. If the User or a third party discovers a technical vulnerability or error in the operation of the Platform, they are obliged to immediately report this through the official communication channels indicated on the Platform website. 38.2.2. A person who reports a vulnerability is obliged to refrain from using it, disseminating information about it, or transferring it to third parties until the problem is fixed. 38.2.3 The Platform may encourage responsible disclosure of vulnerabilities, including acknowledgment or other forms of non-material or material recognition, but this does not create a legal obligation.
38.3. Limitation of Liability for Security Tests 38.3.1. Users are prohibited from independently conducting active penetration tests, vulnerability scanning or other actions that may disrupt the operation of the Platform without the prior written consent of the Platform. 38.3.2. Any unauthorized actions aimed at checking the security of the Platform are considered a violation of this Agreement and may result in blocking of the account, compensation for damages and appeal to the competent authorities. 38.3.3. The Platform shall not be liable for the consequences of the actions of persons conducting testing without consent, including loss of data, disruption of services, or legal consequences of such actions.
39. Software and API licenses
39.1 Grant of Limited License to Users 39.1.1. All software, mobile applications, web interfaces, databases and other elements of the Platform are protected by copyright, trademark rights and other intellectual property. 39.1.2. TrademarkCRUPOLregistered with the State Agency on Intellectual Property of the Republic of Moldova (AGEPI) with the following data: – Deposit number:053788 – Registration number:40899 – Application number:58036 – Submission date:24.07.2024 – Date of registration:11.04.2025 – Validity period: until 24.07.2034 – Publication: BOPI 10/2024 – Classes:38, 42(telecommunications, software and IT services) – Reproduction of the brand: verbal designation “CRUPOL”, black and white. – Official registration in the AGEPI database: https://db.agepi.md/marcireprezentanti/Details.aspx?id=3C978BED-2B97-8347-AFDE-95F74DE6853839.1.3. The User is granted a limited, non-exclusive, non-transferable and revocable license to use the Platform solely for personal, non-commercial purposes within the framework of this Agreement. 39.1.4. The User does not receive any rights to the source code, design, databases, algorithms, trademarks (including the registered CRUPOL trademark) or other intellectual property of the Platform.
39.2. Restrictions on Reverse Engineering and Copying 39.2.1. The User is prohibited from copying, modifying, distributing, adapting, translating, decompiling, disassembling or reverse engineering the Platform software, except in cases expressly permitted by law. 39.2.2. The User has no right to use the Platform or its elements to create derivative products or competing services. 39.2.3. Any attempt to violate these restrictions will result in revocation of the license and may result in civil and criminal liability.
39.3. API Access and Integrations 39.3.1. The Platform may provide access to APIs and integration tools only with a separate written consent or agreement. 39.3.2. Use of the API is permitted only within the limits established by the Platform (e.g., limits on the speed of requests, data volume, integration purposes). 39.3.3. The User is prohibited from using the API to bypass Platform restrictions, collect data in bulk (scraping) or perform other actions that disrupt the normal operation of the services. 39.3.4. The Platform reserves the right to unilaterally change or terminate the provision of API access, as well as limit its use without prior notice.
39.4. Termination of License 39.4.1. The license to use the Platform and its software components shall terminate automatically in the event of: – deletion of the User account; – violation by the User of the terms of this Agreement; – termination of the Platform or its individual services. 39.4.2. Upon termination of the license, the User is obliged to cease any use of the Platform and its components, including the API, and to delete all related materials and data, unless otherwise expressly provided by law. 39.4.3. The Platform reserves the right to demand compensation for damages caused by violation of the license terms.
39.5. Use of the CRUPOL trademark 39.5.1 Users are prohibited from using the registered trademarkCRUPOL(including verbal designation, logo, elements of corporate identity) without the prior written consent of the copyright holders. 39.5.2. Any reproduction, imitation or modification of the CRUPOL trademark for commercial, advertising or other purposes not related to the use of the Platform within the framework of this Agreement is prohibited. 39.5.3 Users are prohibited from changing the logo, corporate colors, fonts or any other brand elementsCRUPOLin any way, except in cases and ways expressly provided for by the officialCRUPOL brand book, published and supported by the Platform. 39.5.4. Any unauthorized use or distortion of the corporate style is considered a violation of the exclusive rights of the copyright holders and may entail civil, administrative or criminal liability in accordance with the legislation of the Republic of Moldova and international treaties. 39.5.5. The Platform has the right to prevent any use of its trademark and brand elements that may mislead Users or third parties regarding the ownership, authorship or affiliation of services.
39.6. International brand protection 39.6.1. TrademarkCRUPOLis subject to international protection in accordance with the Paris Convention for the Protection of Industrial Property and the Madrid System for the International Registration of Trademarks (WIPO Madrid System). 39.6.2. The rights to the CRUPOL trademark extend to all jurisdictions in which it is registered or an application for international registration has been filed. 39.6.3. Users are prohibited from using the CRUPOL brand, its designations, logo or elements of corporate identity in any country without the written consent of the copyright holders, regardless of the presence of local registration. 39.6.4. The Platform reserves the right to pursue violations of the CRUPOL brand rights in any jurisdiction, including filing claims in foreign courts or international arbitration.
39.7. Examples of unacceptable use of the brand 39.7.1. The User is prohibited from using the designationCRUPOLor confusingly similar elements in domain names, mobile applications, social networks or other digital infrastructure without the written consent of the copyright holders. 39.7.2. The User is prohibited from using the CRUPOL brand in advertising goods or services that compete with the Platform’s activities, as well as for promoting third-party projects without the Platform’s consent. 39.7.3. It is not allowed to change corporate elements (colors, fonts, logo composition, slogans), except in cases expressly permitted by the officialCRUPOL brand book. 39.7.4. It is prohibited to use the CRUPOL trademark in ways that could discredit the brand, reduce its business reputation or mislead third parties. 39.7.5. The Platform has the right to demand immediate cessation of any unlawful use of the brand, as well as compensation for damages caused by such violations.
39.8. Liability for Brand Violations 39.8.1. Any use of the CRUPOL brand that violates the provisions of this Agreement or the law shall be considered a violation of the exclusive rights of the copyright holders. 39.8.2. The Platform has the right to demand compensation for direct and indirect losses incurred as a result of the unlawful use of the brand, including lost profits and reputational damage. 39.8.3. The Platform has the right to collect contractual fines from violators (if such are provided for in separate agreements), as well as legal costs, including payment for legal services, examinations and procedural costs. 39.8.4. Violation of the rights to the CRUPOL brand may entail civil, administrative and criminal liability in accordance with the legislation of the Republic of Moldova, as well as the legislation of foreign countries where the brand is protected. 39.8.5. The Platform reserves the right to immediately block the User's account and terminate access to services if violations related to the use of the brand are detected.
39.9. License agreements with third parties 39.9.1. The platform has the right to grant licenses or other rights to use the CRUPOL trademark to third parties (for example, partners in the field of insurance, payment services, telematics, marketing, advertising and IT), subject to the conclusion of relevant written agreements. 39.9.2. Such licenses may include the right to use the CRUPOL logo, corporate identity, and branded materials solely for purposes agreed upon with the Platform and within the established limits. 39.9.3. Granting a license to third parties does not mean that the Platform has waived its exclusive rights to the CRUPOL brand and does not limit the rights holders in their protection. 39.9.4. Users are prohibited from referring to the existence of any rights to the CRUPOL brand in relations with third parties unless such rights have been expressly granted in writing. 39.9.5. The platform reserves the right to unilaterally revoke licenses issued to third parties in the event of a violation of the terms of use of the brand.
39.10. Using the brand in joint projects 39.10.1. In the event of the implementation of joint projects, partnerships or collaborations with third parties, the brandCRUPOLretains its own independent status and its use is permitted only within the limits expressly agreed in writing with the Platform. 39.10.2. Any joint use of the CRUPOL brand with third party brands does not constitute a transfer, joint ownership or waiver of exclusive rights to the CRUPOL trademark. 39.10.3. Within the framework of joint projects, the CRUPOL brand must be displayed in accordance with the officialCRUPOL brand book, without changes, distortion or combination with other elements of identity, unless otherwise agreed in writing. 39.10.4. The Platform has the right to control how the CRUPOL brand is used within the framework of partnership or joint projects, including design, advertising materials, digital interfaces and public communications. 39.10.5. Any violation of the rules for using the CRUPOL brand in joint projects will result in the revocation of the license for its use and may entail liability provided for by law and this Agreement.
39.11. Prohibition on registration of similar brands 39.11.1. Users, partners and third parties are prohibited from taking any actions aimed at registering trademarks, logos, domain names, trade names or other designations that are confusingly similar to the brandCRUPOL, both in the Republic of Moldova and in any other jurisdictions. 39.11.2. Any attempt to register designations similar to the CRUPOL trademark without the written consent of the copyright holders is considered a violation of exclusive rights and grounds for filing objections, claims and other legal measures. 39.11.3. Users and partners acknowledge and agree that the CRUPOL trademark is protected not only in its registered form, but also in equivalent or similar variants that may cause confusion or association with the Platform. 39.11.4. The Platform has the right to demand immediate refusal to submit or continuation of registration procedures for such designations, as well as compensation for damages incurred as a result of illegal actions. 39.11.5. The ban also applies to the registration of the CRUPOL brand or similar designations in domain zones (for example, *.com, *.md, *.eu, *.ro, *.ae, etc.) and in mobile marketplaces (App Store, Google Play, and similar)
40. Notifications and Communications
40.1 Channels and Addresses 40.1.1. All official notifications and messages under this Agreement shall be sent through the channels provided by the Platform: internal notifications in the personal account, email, push notifications in the mobile application, as well as other communication channels expressly specified by the Platform. 40.1.2. The User agrees to keep their contact information (e-mail address, telephone number, etc.) specified in their personal account up to date. 40.1.3. The Platform has the right to use for communication the official legal address and details specified in the section on the details of the Platform.
40.2. Moment of delivery 40.2.1. Messages sent through the Platform’s internal tools (personal account, mobile application, push notifications) are considered delivered at the moment they are sent by the Platform. 40.2.2. Emails are considered delivered at the moment of their successful sending to the email address specified by the User, regardless of whether they have been read. 40.2.3. Messages sent to a postal address are considered delivered on the fifth (5) calendar day from the date of sending, unless otherwise confirmed by documents from postal services.
40.3. Legally significant messages 40.3.1. All notifications sent by the Platform through the provided communication channels are considered legally significant and give rise to the corresponding legal consequences. 40.3.2. The User acknowledges that such notifications have the same force as written documents signed by hand or with a qualified electronic signature. 40.3.3. The platform has the right to store digital traces of sending and delivering messages (log files, receipts, metadata), which can be used as evidence of the fact of notification when resolving disputes.
41. Assignment of rights and change of control
41.1. Prohibition of Assignment by the User 41.1.1. The User shall not have the right to assign, transfer or otherwise dispose of his rights and obligations under this Agreement without the prior written consent of the Platform. 41.1.2. Any attempts to transfer rights or obligations by the User in violation of this provision shall be considered invalid and have no legal force.
41.2. The Platform's Right to Assignment/Reorganization 41.2.1. The Platform has the right to transfer its rights and obligations under this Agreement to third parties in whole or in part, including, but not limited to: affiliates, subsidiaries, successors as a result of a merger, acquisition, division, sale of assets or other form of reorganization. 41.2.2. Such assignment or transfer does not require the consent of the User, and the Platform undertakes to notify Users of the fact of significant corporate changes in the manner prescribed by Section40 (Notifications and Communication).
41.3. Consequences for Users 41.3.1. Users agree that any successors to the Platform will be bound by this Agreement and will continue to provide services on terms that do not worsen the legal position of Users. 41.3.2. Users retain all acquired rights and obligations that arose prior to the change of control or assignment. 41.3.3. In the event of a change of control or succession, the User shall not be entitled to demand termination of the Agreement or compensation if the services continue to be provided in accordance with these terms.
42. Final Provisions
42.1. Entire Agreement 42.1.1. This Agreement contains the full and complete regulation of the relationship between the Platform and the User and replaces any previous agreements, arrangements or correspondence on the same issues, both in written and oral form.
42.2. Severability of conditions 42.2.1 If any provision of this Agreement is found invalid or unenforceable by a competent court or authority, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect. 42.2.2. An invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely matches the original objectives of the Parties.
42.3 Headings and interpretation 42.3.1 The headings of sections and paragraphs are included for convenience only and shall not affect the validity or interpretation of the provisions of this Agreement. 42.3.2. In the event of discrepancies between translations of the Agreement into different languages, the version in the language designated by the Platform as the main one shall prevail.
42.4. Term and Termination 42.4.1. This Agreement shall enter into force from the moment of its acceptance by the User and shall remain in effect until its termination in accordance with the established procedure. 42.4.2. Termination of the Agreement shall not release the Parties from the performance of obligations that arose prior to the termination, including obligations for payment, compensation for damages, data protection, confidentiality and compliance with intellectual property rights. 42.4.3. Terms that by their nature survive termination of the Agreement (e.g. liability, license, data protection sections) shall remain in full force and effect.
Details and contacts
Platform Operator: "CRUPOL TECHNOLOGIES" S.R.L.
Legal address: Str. Vasile Alecsandri 47, Chisinau municipality, Republic of Moldova
IDNO: 1024600013166
IBAN: MD51AG000000022515953168
Bank code: AGRNMD2X
Bank: BC MOLDOVAGROINDBANK S.A.
Phone: +37368148043
Email: [email protected]
Applications
NThese Appendices are an integral part of the User Agreement of the CRUPOL® Platform. Their provisions are mandatory for all Users along with the main textvolume of the Agreement.
A. Host-Guest Lease Agreement Template
B. Host-Platform Agency Services Agreement Template
C. Table of fines and fees
D. Jurisdictional Clauses
E. Insurance/Protection Programs Policy
F. Privacy Policy
G. Cookie Policy
H. CRUPOL Brandbook
© "CRUPOL TECHNOLOGIES" S.R.L. All rights reserved.
CRUPOL® is a registered trademark in the Republic of Moldova.
Official registration: AGEPI — CRUPOL